Tax ACR – Engagement Controller – Senior Manager

Key Responsibilities

• Key point of contact for Client and Engagement Partner.
• Identify pull through opportunities to increase revenue and collaborate with onshore engagement partners to close on opportunities.
• Strong experience in finance process improvement projects, finance transformation, target operating model design, setup or implementation of finance and accounting shared service centres
• Assist onshore partners in strategizing contract renewals and scope expansions.
• Collaborate with Global Process Owners (GPOs) to onboard talent and ensure project objectives are met during various phases of engagement; pursuit, transition, data migration, implementation, and delivery phase.
• Identify scope creep ins and establish processes to price out-of-scope work.
• Working closely with the project management office on CRNs and billings.
• Lead and/or manage transformation of Finance operations involving digital interventions at client projects
• Identify and drive (internally & externally) service excellence and transformation in Finance projects with agreed timelines and ROI. Inculcate Continuous Improvement culture in the team.
• Drive engagement economics by tracking budget vs. actuals, fee and margin analysis, , and monitoring timely client billing to minimize unbilled amounts.
• Collaborate with global process owners to drive service transformation.
• Lead client visits, showcase EY capabilities, and organize workshops focused on process improvements and transformation.
• Enhance EY’s value proposition to clients (e.g., cash flow, working capital, margin improvements).
• Promote EY strategic initiatives and support client adoption.
• Devise and maintain robust governance structures with clients and EY management.
• Monitor adherence to contractual KPIs/SLAs.
• Manage escalations, perform root cause analysis, and resolve client issues.
• Conduct annual client feedback surveys and identify improvement areas.
• Maintain data integrity and confidentiality and follow EY approved protocols and Tools to ensure governance and adherence
• Periodically assess service delivery effectiveness through tracker and checklist reviews.

Qualification & Requirements

• 15+ years of relevant experience with a Master’s degree in Business Administration with specialization in Finance from premier institutes in India , or 12+ years of experience with a relevant professional qualification like CA/CPA/ACCA.
• Proven thought leadership and experience in Managing multi- country engagement spanning across P2P, O2C and R2R, with a strong track record of delivering excellence.
• Strong leadership skills with the ability to inspire, mentor, and develop a high-performing team.
• Excellent communication, analytical, and problem-solving abilities.
• Strategic thinker focused on operational excellence and process improvement.

Soft Skills:

• Accountability and thought leadership in service delivery.
• Strategic thinking and a commitment to process improvement.
• Strong people management and development orientation.
• Effective communication and relationship-building skills.
• Financial and business acumen.
• Proven ability to collaborate with leaders across geographies and manage deliverables in a fast-paced, metrics-driven environment.

Benefits

• A flexible vacation policy that allows you to decide when and how much time off you need, along with paid holidays that include summer and winter breaks
• Reimbursements for 75% of the cost of gym memberships, exercise equipment, ergonomic home office furniture and more — up to $1,000 a year
• 16 weeks of paid parental leave upon joining the firm, as well as coverage of up to $50,000 for assisted reproductive technology procedures, adoption and surrogacy
• Reimbursements up to $50,000 for medical expenses related to gender affirmation care which are incurred beyond the EY medical plan coverage
• Child, adult and pet care resources via no-cost referrals shared by daily life specialists, as well as up to 25 therapist or mental health coaching sessions through the EY Assist hotline
• Retirement 401(k) and pension plans, along with EY Navigate, which helps our people track and organize their budgets all in one place to meet financial goals