Process Improvement Lead

Key Responsibilities

People

• Lead by example, demonstrating high personal integrity and consistently doing the right thing.
• Inspire, coach, and develop the team through periods of change and transformation.
• Design and implement training programs that support long-term sustainability and foster a culture of continuous improvement.

Partnership

• Drive the successful delivery of Continuous Improvement (CI) initiatives, projects, and global transformation programs within the Service Partnership Framework.
• Define and implement performance measurement mechanisms to track efficiencies and outcomes of improvement initiatives.
• Build and manage relationships with a wide range of internal and external stakeholders, fostering collaboration and alignment.

Operational Excellence

• Assess current processes to identify inefficiencies and opportunities for improvement.
• Implement innovative, data-driven solutions that enhance process performance and business outcomes.
• Ensure ongoing compliance with CI initiatives in alignment with the Continuous Improvement Governance Model.
• Adhere to group, regional, and market policies, as well as legal, statutory, regulatory, and fiscal requirements in each country to mitigate risk.
• Oversee appropriate resourcing for projects to meet the strategic objectives of the business.
• Continuously seek opportunities to enhance service levels while reducing cost through improvement initiatives.

Leadership in Cross-Functional Initiatives

• Lead and coordinate cross-functional improvement efforts, partnering closely with teams across Business, Record to Report (RTR), Order to Cash (OTC), Procure to Pay (PTP), and Service Partnerships.
• Drive multiple concurrent improvement projects across complex and evolving business models, ensuring timely and effective delivery.
• Champion finance process optimization efforts to reduce errors, increase accuracy, and improve operational efficiency.
• Use data and insights to inform decisions and clearly demonstrate the value of implemented improvements.
• Possess a deep understanding of end-to-end finance processes and their interdependencies, influencing stakeholders across functions to achieve business-aligned solutions.
• Present complex, detailed process content in a concise and relevant manner tailored to senior stakeholders.

Qualification & Requirements

• Bachelor’s degree in Finance, Industrial Engineering, Business Administration, Accounting, Operations Management, or a related field. An advanced degree is a plus.
• Minimum of 10 years’ experience in continuous improvement, process optimization, or operational excellence roles, preferably within multinational or large-scale organizations.
• At least 5 years of experience specifically focused on finance operations in a shared services environment.
• Professional certifications in Lean, Six Sigma, or related methodologies (e.g., Green Belt, Black Belt) are highly desirable.
• Demonstrated success in leading and delivering impactful improvement initiatives.
• Strong collaboration and stakeholder engagement skills, with the ability to navigate and influence within a matrixed organization.
• Culturally aware and adaptable, able to flex leadership and communication styles to suit diverse teams and regions.
• Experience working within complex and fragmented finance systems landscapes.
• Excellent communication, presentation, and interpersonal skills, with the ability to simplify and convey complex ideas to a broad range of audiences.

Benefits

No Information Available