Senior Manager, Global Expense Management

Key Responsibilities

Team Leadership & Development

• Lead and supervise daily operations of the GEM Shared Services team.
• Provide leadership, training, mentoring, and career development support.
• Recruit, retain, and develop talent aligned with business needs and individual goals.
• Foster an inclusive and collaborative team environment.
• Lead with empathy, promoting inclusion for all.

Process Excellence & Standardization

• Develop and implement global standardization across end-to-end GEM processes.
• Drive automation and efficiency improvements, sponsoring related initiatives.
• Maintain accurate and timely SOPs and workflow documentation applicable for current and future operations.
• Ensure alignment and collaboration across FSSC teams and support the FSSC framework.

Stakeholder Engagement & Collaboration

• Serve as the go-to expert for executing approved guidelines and policies across GEM, Procurement, and other functions.
• Work closely with Procurement, Treasury, HR, Record to Insight, and other process owners to define guardrails, process matrices, and reconciliations.
• Build strong internal and external stakeholder partnerships and support dispute resolution and root cause analysis.

Performance & Change Management

• Deliver agreed KPIs and follow through on strategic actions for process improvements.
• Lead effective change management and coordinate with business leaders on key finance projects and global initiatives.
• Deliver Business Review sessions with key stakeholders.
• Drive the success of designated FSSC initiatives and other global projects.

Compliance & Audit

• Ensure SOX and other control executions are in place for accurate processing of invoices, payments, travel and expense reimbursements, and liquidations.
• Collaborate with Internal Audit and support both internal and external audits.
• Maintain quality assurance and compliance across all GEM processes.

Other Responsibilities

• Perform other duties as assigned.

Qualification & Requirements

• BS Accountancy, CPA required
• Experience in Account Payable, Travel and Expense, General Ledger and Account Reconciliation required
• Minimum of 10 years prior relevant experience with 7 years in team leadership
• BPO/SSC work experience required.
• Ability to work and deliver within tight deadlines, with willingness to work extended hours.
• Strong problem-solving abilities to address and resolve operational issues.
• Familiarity with ERP systems and data analytics platforms, preferably Workday Financials
• Excellent written and verbal communication skills.
• Strong stakeholder management skills.
• Flexibility to adapt to changing business needs and environment

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…