Head of IT Planning & Management

Key Responsibilities

• Define and monitor IT performance metrics and dashboards to track service quality and operational efficiency
• Drive continuous improvement and standardisation of internal IT processes and best practices
• Lead performance improvement initiatives in partnership with IT domain leaders across the organisation
• Oversee the IT budgeting and financial planning processes, working closely with Group Finance
• Ensure transparency and accuracy in internal service cross-charging, supporting value-based IT cost communication
• Coordinate IT procurement and vendor management practices, including strategic sourcing and supplier alignment
• Oversee IT communications, change enablement, and knowledge-sharing activities, supporting internal transformation
• Partner with the Group IT Director to plan and coordinate governance routines, leadership meetings, and annual planning cycles
• Lead and develop a cross-functional team of experts, fostering collaboration, accountability, and continuous growth across finance, communication, and organisational change

Qualification & Requirements

• Extensive leadership experience (10+ years) in IT management, business operations, or corporate functions within international and complex organisations, ideally in a shared service or IT service provider environment
• Proven expertise in IT financial governance, including budget planning, cross-charging, and transparent value communication in collaboration with finance functions
• Strong track record in performance management and process optimisation, with the ability to define KPIs, lead continuous improvement initiatives, and implement scalable IT processes
• Solid understanding of IT procurement and vendor management, including contract negotiation, strategic sourcing, and supplier performance oversight
• Exceptional communication and stakeholder management skills, with the ability to translate complex IT and financial topics into clear business language for diverse audiences
• Demonstrated ability to lead and develop multidisciplinary teams, fostering a culture of collaboration, accountability, and service excellence across specialist functions
• Ability to work effectively in a complex collaborative, matrix environment with virtual teams in a multi-cultural / geographically diverse environment
• Strong problem-solving and troubleshooting skills, with the capacity for mature judgment in challenging situations
• A strong command of spoken and written English is a must, and knowledge of German is a plus

Benefits

No Information Available