Manager of HR Operations and Shared Services

Key Responsibilities

Overseeing HR operations and management

• Managing the operational excellence of the HR division, ensuring smooth and efficient workflows from onboarding to offboarding.
• Cross-functional collaboration with HR leadership on total rewards, compensation, policy administration, performance management, training, and development.

HR systems, payroll and benefits oversight, optimization, and compliance/risk management

• Overseeing HRIS (Human Resources Information Systems), payroll, benefits (Savings Plan, pension, wellness benefits, etc.), administration, and other HR-related technologies.
• Own end-to-end payroll and benefits administration operations, including compliance with applicable federal/state requirements.
• Partner with HR peers on the design and implementation of benefits and total rewards strategies, while retraining operational accountability for execution and vendor management.
• Ensure HR operations are compliant with all legal and regulatory requirements.

Leading and developing the HR operational team

• Providing guidance, mentorship, and support to the HR team, fostering a positive and productive work environment.

Analyzing HR data

• Using data and analytics to identify trends, measure HR effectiveness, and drive process improvements.
• Develop and maintain operational dashboards and analytics to inform HR decisions.
• Support HR leadership in workforce planning and reporting.

Strategic alignment

• Working with senior leadership to align HR strategies with the overall business goals and objectives.

Team member experience

• Contributing to a positive and engaging team member experience through various HR initiatives and programs.
• When interacting with team members and providing related services, strive to make every interaction timely, complete, and friendly.

Cross-functional collaboration

• Serves as an operational liaison to the HR Talent & Rewards Manager and HR People & Culture Manager.
• Promotes integrated delivery of HR day-to-day services through strong collaboration and partnerships.

Developing negotiation strategies

• Prepares for negotiations with benefits providers by establishing clear goals.
• Oversees and owns business relationships with HRIS provider, COBRA provider, third-party benefit administrators, and other partners.

Servant leadership

• Actively supports and facilitates the professional and personal development of team members.
• Fosters open communication, trust, and mutual respect among team members.
• Empowers team members by delegating tasks and responsibilities, providing guidance and support, and encouraging initiative and autonomy.

Qualification & Requirements

Desired:

• Bachelor’s degree in Human Resources, Business Administration, Organizational Leadership, or a relevant field
• At least five years of experience in human resource management is required

Preferred:

• SHRM CP or SCP Certification

Skills and abilities:

• Excellent interpersonal and communication skills, capable of building strategic relationships
• Exceptional organizational skills with the ability to manage multiple initiatives simultaneously
• Problem-solving aptitude
• Provides constructive and timely performance management
• Excellent verbal and written communication skills
• Excellent interpersonal and negotiation skills
• Knowledge of relevant labor laws and regulations, such as FMLA, ADA, FLSA, and EEOC
• Proficiency in using HRIS (HR Information Systems), payroll software, and other relevant tools
• Ability to analyze HR data, identify trends, and generate reports to inform decision-making
• Identifying opportunities for process improvement and aligning HR operations with overall business goals
• Establishing and maintaining positive relationships with team members at all levels

Benefits

• Full insurance benefits package including medical, dental, and vision
• Paid time off to foster work/life balance
• Profit sharing and retirement savings
• Performance bonus
• Education reimbursement
• Health club reimbursement
• Career advancement opportunities