Manager, Human Resources Shared Services (HRSS), Learning Systems and Training

Key Responsibilities

Leadership

• Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals.
• Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations

Direction & Growth

• Providing advice, guidance & leadership to service area, functional area, RHM & Regions.
• Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice.
• Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend.

Strategic Support & Accountability

• Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives.
• Responsible for supporting regional efforts to comply with functional area priorities.
• Accountable for the selection, evaluation & overall success of the functional leadership teams.
• Organization-wide focal point for establishing functional strategies & governance over financials & staffing.
• Accountable for communication between service area functional area, RHM & Region leaders.

Operational Delivery

• Responsible for measuring & reporting KPIs / metrics &value delivery.
• Providing advice, guidance & leadership for the colleague life cycle.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

Manages the learning systems & training team and related projects and initiatives

• Coaches, facilitates, and motivates the teams to create accountability for meeting quality and service level goals on a consistent basis.
• Removes barriers to achieve individual and group objectives.
• Responsible for all aspects of directing talent management including hiring, equipping colleagues with skill and knowledge, salary planning, operationalizing work, appraising performance, professional development, recognition, and coaching.
• Participates in establishing annual departmental goals, budget preparation & management. Suggests & initiates ongoing process improvement to departmental processes as needed to improve overall customer service, efficiency & exceptional communication.
• Ensures development & ongoing edits/changes to online knowledge articles, job aids, training, brochures, FAQ’s & other related written correspondence, documents & forms.
• Tracks and monitors key metrics, program data, benchmarking data, goal achievements and team results. Refines and develops new reports to accurately reflect department progress, work/task volumes. Creates appropriate reports or dashboards to present to leadership.

Training Strategy & Program Management

• Lead a team of LMS administrators, training consultants, and content creators to deliver high-impact learning experiences.
• Develop and implement a scalable training strategy for both HRSS teams and end users across the organization.
• Design learning solutions that enhance system proficiency, support self-service adoption, and improve the effectiveness of HRSS operations.
• Align training programs with organizational change initiatives, specifically related to Workday Help, Journeys, and Knowledge tools.
• Champion a culture of continuous learning by leveraging data, feedback, and performance metrics to refine training content and delivery.

Strategic Leadership

• Collaborate with HR and business leaders to ensure learning programs support organizational goals and system-wide adoption of HR tools.
• Ensure content and knowledge platforms are accessible, current, and effective in supporting end-user needs.
• Utilize analytics and reporting to measure learning impact and identify areas for improvement.

Strategic Focus Areas

• Strategic Thinking and Change Leadership
• Data-Driven Decision Making & Continuous Improvement
• Training & Knowledge Content Development
• Learning Management System (LMS) Oversight

Qualification & Requirements

Minimum Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• Five + years of experience in training, learning & development, knowledge management, HR technology training or 3+ years of leadership experience.
• Experience developing working systems, standard operating procedures, training teams or LMS administration.
• Experience in HR Shared Services or HR system training, preferably in a healthcare or large complex organization.

Additional Qualifications (nice To Have)

• Master’s Degree
• Two+ years of leadership experience preferred
• Two+ years LMS administration.
• Certifications: Workday certification in relevant modules (Workday Help, Journeys, Learning) is a plus. Instructional design, training, or change management certifications (e.g., ATD, CPTD, Prosci) are also beneficial.
• Workday training experience is highly preferred.

Benefits

• No Required On-Call Shifts
• 401k & 403b Programs
• Paid Time Off
• Health Insurance
• Vision & Dental Coverage
• Life Insurance
• Other Perks and Benefits…