HR Shared Services Manager Senior

Key Responsibilities

• Develop strategic and operational plans in alignment with cross-functional stakeholders, crafting goals in alignment with plans, and managing execution for sustainment to deliver and measure results
• Build and lead contract and 3rd party vendors to implement support and sustainment of onboarding processes. Manage relationship, strategy, quality assurance, process refinement, system escalations, contract renewals, and system enhancements
• Drive programmatic, process and system improvements to enhance operational efficiency of onboarding processes
• Proactively adapt and manage operations (including solving critical issues and gaps) with agility, focusing on business priorities and staying up to date on policies and regulations
• Embed continuous improvement, including automation, into the team’s ways of working impacting efficiency, scalability and effectiveness of processes
• Create and evolve metrics to measure operational performance with a focus on timeliness, quality and efficiency in alignment with department metrics and key performance indicators (KPIs)
• Influence, advocate and develop plans to effectively lead the vendor support team, customers, and stakeholders through change
• Proactively adapt, re-prioritize work and manage operational capacity, understand and assessing impacts and value of re-prioritization

Qualification & Requirements

• Bachelor’s degree or significant relevant experience
• 7 years working across functional areas to design, develop and implement effective business solutions that align with company and business unit/department objectives.
• 5 years building, leading and mentoring teams
• 5 years of implementation and/or project management
• 5 years conducting requirements gathering and analysis
• 5 years assessing the impact of change and developing processes to ensure effective implementation and user acceptance of new processes, products, procedures, or methods
• 3 years vendor management experience
• Expert in building and establishing relationships across all levels both within and external to the organization
• Skilled in influencing and managing change
• Ability to work in a fast-paced and changing environment
• Ability to analyze and diagnose problems and to gain buy-in for complex cross-departmental solutions
• Ability to think and act both strategically and tactically
• Ability to coach and mentor team members
• Strong decision-making skills

Benefits

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.

Partners have access to:

• Short-term and long-term disability
• Paid parental leave
• Family expansion reimbursement
• Paid vacation from date of hire*
• Sick time (accrued at 1 hour for every 25 hours worked)
• Eight paid holidays, and
• Two personal days per year.

Starbucks also offers eligible partners participation in:

• A 401(k) retirement plan with employer match
• A discounted company stock program (S.I.P.),
• Starbucks equity program (Bean Stock)
• Incentivized emergency savings, and
• Financial well-being tools.

Additionally, Starbucks offers:

• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan,
• Student loan management resources, and
• Access to other educational opportunities.
• You will also have access to backup care and DACA reimbursement.

Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.