Assistant Vice President– Customer Development & Merchandising
Genpact
APAC/Oceania, India, Bengaluru
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Salary
Rank
VP
Responsibility
Functional Tower Lead
Scope
Global
Workplace
100% in office
Functions
Customer Service
Reports to
Level
N-2
Travel Max:
0%
Posting Date
07-25-2025
Description
In this role, Customer Development will be integral support who will manage Business processes, tools & update systems, data governance, and reporting that Customer Account Managers can easily understand and use. Leader with deep domain expertise and analytics experience in Retail and Merchandising. Responsibility will be across solutioning, consulting, delivery, and managed services.
Key Responsibilities
- Leadership track record of setting up and managing analytics & operations in a COE / shared services model
- Develop and implement strategies to transform retail merchandising practices including products and processes on Assortment, placement, pricing, and promotion.
- Lead pilot programs and initiatives to test merchandising concepts, technologies, and processes.\
- Drive transformations to ensure seamless delivery and customer experience liaising with all the relevant teams including client stakeholders, internal teams, vendors, customers etc.
- Design and implement process controls, continuous improvement plans, best practices, and policies to ensure top class operational performance.
- Intense communication with all business partners to understand their needs and support them in the most efficient way for the company.
- Work closely with global client’s multiple cross functional teams to identify business needs, requirements and prioritize needs
- Creates and owns the Operations Business Plan.
- Lead assessments / blueprinting / due diligence for prioritization problem statements, planning offshore ability, building solution architecture.
- Build PoVs, help structure POCs, is client front-ending, is a story-boarder, can respond to RFP/RFIs
- Work on Digital Transformation (data strategy incl orchestration, Governance, Architecture, BI to build reporting/insights/analytics factory)
- Establish good collaborative relationships with Clients, Sales team and end Customers. Interact with internal stakeholders, Customer Managers, CCD Team, Sales Team, Category, etc.
- Achieve KPIs / SLAs contractually agreed
- Deliver Operational Excellence Framework
- Manage and lead calls with clients
- Be proactive and ensure operations are run smoothly
- Drive Transformation journey and improvement
- Proactive and Self-motivated to follow up or chase with multiple teams for pending information
- Ensure reporting both for client and Genpact management for Operations review- Regular and timely reporting
- Identify problems/issues in day-to-day Operations and resolve them proactively
- Highlight and escalate any issues that need attention
Qualification & Requirements
Minimum Qualifications
- MBA with relevant experience in a Retail environment.
- Flexibility to work in any shift
- Relevant Team leading and Management experience
- Good analytical mindset, problem-solving, organization skills, and attention to detail
- Smart problem solver – generate good ideas and practical solutions
- Team player, Dependable
- Ability to prioritize tasks and multitask when required
- MBA/ PG in Retail Operations/ Merchandising/ Marketing
- Has worked in the global Retail Operations space (relevant years of experience) with hands on experience in area of Merchandising/ Promotion/ Pricing/ Marketing/Assortment Analytics
- Strong exposure in ERPs – SAP, JDE, Oracle etc.
- Strong analytical skills with the ability to collect, organize and analyse significant amount of data with attention to detail and accuracy.
Preferred Qualifications/ Skills
- Exposure to Retail industry in a global environment
- Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP, etc.Certification in Trade
- Promotions Management is an added advantage
- Transitions Experience- Must have transitioned 1 or more processes successfully
- Proficiency with Microsoft Applications – Excellent MS excel, PowerPoint skills is a must
- Handle large datasets – Identify, analyse, and interpret trends or patterns in complex data sets using statistical techniques and generate actionable insights
- Good team player and ability to manage large teams
- Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations
- Flexibility to adapt to a variety of engagement types, working hours and work environments and locations
- Ability to learn different analytical tools as per business requirements.
- Has a mix of modelling & programming experience & led analytics delivery.
- Design Retail Analytical solutions – Define KPIs and metrics and develop BI solutions
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
Genpact
Industry
IT Services & Consulting
Revenue
$4.59B
Employees
118,900
Fortune 500 Rank
NA
Global 500 Rank
NA
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