Head, HR Operations
Payoneer
APAC/Oceania, India, Gurgaon
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Salary
Rank
Director
Responsibility
Functional Tower Lead
Scope
Global
Workplace
100% in office
Functions
HR
Reports to
Level
N-2
Travel Max:
0%
Posting Date
07-25-2025
Description
By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Key Responsibilities
- Lead and manage a team of talented shared services/operations professionals, ensuring high levels of engagement, productivity, and quality
- Build solid knowledge and ownership of operational processes within the team
- Develop and implement strategies to optimize shared services processes across the employee life cycle, including onboarding, payroll, and invoicing
- Focus on improving customer satisfaction through process excellence
- Support process standardization, automation, and continuous improvement initiatives in collaboration with product teams
- Monitor SLAs and key performance indicators (KPIs); implement action plans to address areas of concern
- Balance team health and productivity while ensuring compliance with regulatory requirements and internal policies
- Manage relationships with internal teams and external service providers globally
- Develop and implement training and development programs to enhance team skills and capabilities
- Participate in annual budget planning and monitor expenses to ensure adherence to budgetary constraints
- Oversee the performance of shared service systems, tools, and technologies
- Maintain strong operational controls and assess/mitigate associated risks
Qualification & Requirements
- Bachelor’s degree in Business, Operations Management, or a related field
- 8–12 years of experience in operations management, with a focus on payroll, shared services, and process optimization
- Proven track record of improving key metrics and achieving KPI goals
- Strong ability to work independently with a proactive, results-driven mindset
- Excellent written and verbal communication skills in English
- Strong interpersonal skills with the ability to effectively communicate across teams
- Demonstrated experience in leading and managing teams
- Experience collaborating with cross-functional teams and managing relationships with internal stakeholders and external service providers
- Strong analytical and problem-solving skills
- Experience in a startup or high-growth organization is a plus
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
Payoneer
Industry
Financial Services
Revenue
$1B
Employees
3,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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