HR Shared Services Director

Key Responsibilities

• Strategic Leadership: Develop and implement a comprehensive shared services payroll strategy, including vendor management, system optimization, and process standardization to streamline operations across the US. a customer-centric, results-oriented team. Set clear expectations to inspire and motivate the team. Manage performance, recognize achievements, and provide feedback.
• Compliance Management: Ensure compliance with local regulations, including tax withholdings, social security contributions, and labor laws in all countries where the company operates.
• Team Leadership: Build, develop, and manage a team of supervisors and specialists, providing coaching, training, and performance feedback to ensure high-quality payroll and time delivery.
• Vendor Management: Evaluate and manage relationships with external providers, negotiating contracts and ensuring quality service delivery.

Shared Services Specific Responsibilities:

• Expand and evolve an HR Operations model supporting all employees, managers, transactions, information, and services, including all global mobility programs.
• Define and monitor service level agreements, key metrics, and opportunities to improve efficiencies.
• Partner with stakeholders across the HR team to develop and implement effective people processes around the entire employee lifecycle and experience (i.e., attract, recruit, develop, perform, retain, separate, re-skill).
• Lead the development of people-related compliance activities including new policy development, change management and adoption and implementation of new/updated compliance requirements to meet local, state, federal governing laws (employee handbook, policies, record keeping, training requirements, audits, AAP reporting, etc.).
• Process map and determine opportunities to streamline existing HR processes with an eye towards optimizing HR for the future.
• Centralize repeatable processes within Shared Services and simplify and streamline decentralized processes for improved operations.
• Ensure data integrity and security meets legal requirements and are maintained with the highest level of accuracy.
• Drive process and customer service improvements and innovative solutions. Streamline processes that better enable our HR team, managers, and employees to be self-sufficient leveraging SuccessFactors and related HR systems.

Qualification & Requirements

• Bachelor’s degree required, in business administration or human resources preferred.
• Minimum of 8 years of experience in Human Resources, with a strong supervisory background and shared services experience.
• Strong knowledge of HR and payroll regulations, practices and procedures across the US.
• Proven experience managing complex payroll operations and shared service teams across the US.
• Experience working with Workforce Dimensions or Kronos/ADP E-Time, ServiceNow, SuccessFactors and UKG Payroll is highly desirable.
• Experience using SuccessFactors and UKG payroll systems is a plus
• Travel requirements up to 20%

Benefits

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k, pension and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs