SENIOR MANAGER SHARED SERVICES

Key Responsibilities

• Strategic Leadership: Collaborate with the CEO and executive team to develop and implement the bank’s strategic plan. Translate the bank’s vision into actionable operational plans. Drive performance and growth strategies aligned with corporate objectives.
• Operational Excellence: Oversee all operational aspects of the bank, including branch operations, digital banking operations, back-office processing, and customer service. Implement process improvements to enhance efficiency and reduce costs. Ensure robust operational controls and compliance with internal policies and external regulations.
• Risk and Compliance: Work closely with the risk and compliance teams to identify and mitigate operational risks. Ensure adherence to regulatory requirements, AML/CFT guidelines, and industry best practices. Support business continuity planning and disaster recovery processes.
• Technology and Innovation: Drive the adoption of technology to improve banking services and operational efficiency. Oversee the implementation of digital transformation projects. Stay abreast of industry trends and emerging technologies.
• Customer Experience: Enhance customer satisfaction by streamlining processes and improving service delivery. Address operational issues impacting customer relationships promptly and effectively.
• Team Management: Build and lead high-performing teams to achieve operational objectives. Foster a culture of accountability, innovation, and continuous improvement. Mentor and develop leaders within the organization.
• Performance Monitoring: Establish key performance indicators (KPIs) to track operational performance. Regularly report operational progress and challenges to the CEO and Board. Ensure alignment of operational activities with the bank’s financial goals.
• Stakeholder Engagement: Collaborate with internal and external stakeholders, including regulators, vendors, and strategic partners. Represent the bank in industry forums and events.
• Anti-money Laundering (AML) expectation: The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Qualification & Requirements

Skills And Competencies

• Strong leadership and decision-making abilities.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• In-depth knowledge of banking regulations, risk management, and compliance.
• Ability to manage change and drive innovation in a dynamic environment.

Knowledge & Experience

• 10+ years of progressive leadership experience in banking or financial services.
• Proven track record in operations, strategy execution, and managing cross-functional teams.
• Experience with digital banking, fintech integration, or technology-driven transformation is a plus.

Qualifications

• Bachelor’s degree in business administration, Finance, or a related field.
• An MBA or equivalent advanced degree is preferred.
• Lean Six Sigma Black Belt Certification
• Project Management Certification (PMP).

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…