Director of Shared Services

Key Responsibilities

Strategic Oversight of Shared Services

• Lead and manage the heads of Design, DevOps, and QA functions.
• Define the vision, objectives, and success metrics for each shared service line.
• Align services with company-wide goals, delivery models, and client expectations.

Operational Efficiency & Service Scalability

• Design and implement strategies to improve utilization, productivity, and cost-effectiveness across shared teams.
• Ensure proper staffing, capacity planning, and resource allocation in line with business needs.
• Standardize tools, processes, and reporting to enable scalable operations.

Quality & Delivery Excellence

• Ensure that all shared services meet or exceed quality standards across all projects.
• Establish clear quality metrics and governance models across Design, QA, and DevOps.
• Support project teams by embedding shared services early in the delivery lifecycle.

Talent Development & Capability Building

• Collaborate with Capability Leads to ensure each shared function evolves with the market (e.g., AI in Design, test automation, CI/CD best practices).
• Identify and address skills gaps across shared teams.
• Promote internal mobility and upskilling to increase resilience and engagement.

Business Growth & Contribution

• Run shared services as a business unit, managing the P&L with a focus on efficiency, value delivery, and internal client satisfaction.
• Identify new services or offerings that can drive additional value for clients or internal teams.
• Ensure shared services contribute to margin improvement and business scalability.

Cross-functional Collaboration & Stakeholder Management

• Serve as the central point of contact for delivery, product, and executive stakeholders regarding shared service performance.
• Actively manage feedback loops with internal stakeholders to ensure alignment and continuous improvement.
• Represent shared services in strategic planning and transformation initiatives.

Qualification & Requirements

• 10+ years of professional experience in technology or digital organizations, including at least 5 years in leadership roles overseeing shared functions such as QA, DevOps, and/or Design.
• Strong track record of managing cross-functional teams in a technology-driven, fast-paced environment.
• Proven experience scaling shared services and driving operational excellence across multiple departments.
• Familiarity with modern development and delivery practices (e.g., Agile, CI/CD, test automation, AI-assisted workflows).
• Business acumen and experience managing budgets, utilization, and P&L for service units.
• Strong process mindset with experience standardizing tools and reporting practices for efficiency and scalability.
• Excellent stakeholder management and communication skills, with a strong ability to influence at all levels of the organization.
• Fluent English, both written and verbal, with the ability to represent shared services in executive meetings and strategic discussions.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…