Director – People Operations, Shared Services
Toast
APAC/Oceania, India, Chennai
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Salary
Rank
Director
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
Hybrid
Functions
HR
IT
Reports to
Level
N-2
Travel Max:
0%
Posting Date
07-23-2025
Description
As the Director of People Shared Services, you will develop and scale a high-performing People Shared Services team that supports Toast’s global workforce. You will lead a team that serves as the first point of contact for employee inquiries, ensures a remarkable candidate experience, provides foundational support for people analytics and offers crucial assistance for our HR technology platforms.
Key Responsibilities
- Build & Scale: Establish and lead the People Shared Services function in India, ensuring seamless service delivery across HR operations, systems, and analytics.
- Improve Employee Processes: Enhance our support to employees by making tasks uniform, incorporating automation, and continually enhancing services.
- People Analytics & Insights: Oversee people analytics support, providing data-driven insights to drive decision-making across the People Team
- HR Systems & Integration: Partner with the Global People Products team on system integrations and enhancements, ensuring alignment with global HR technology platforms (e.g., Workday, Greenhouse).
- Compliance & Risk Management: Ensure adherence to local India and global labor laws and compliance standards in proactively managing risk and regulatory requirements.
- Strategic Stakeholder Collaboration: Partner globally with People leadership, IT, and finance to align People Shared Services with business goals and scalability needs.
- Leadership & Team Development: Build, mentor, and lead a high-performing team, fostering a culture of operational excellence and continuous improvement.
Qualification & Requirements
- 15+ years of experience leading HR Shared Services, People Operations, or related functions in a global organization.
- Customer centric Actively listens to employee and manager needs, providing timely and accurate solutions, and continuously seeking feedback to enhance the Toaster experience.
- Proven track record of developing and scaling People Shared Services, KPOs, or COEs from the ground up.
- Expertise in HR Technology: Strong knowledge of HRIS platforms (Workday, Greenhouse) and data analytics tools.
- Strategic mindset with the ability to drive transformation, optimize processes, and leverage technology for efficiency.
- Deep understanding of India’s labor laws & compliance requirements, ensuring operational and regulatory alignment.
- Experience working in a matrixed, dynamic, and high-growth environment, with a focus on scalability and service excellence.
- Exceptional leadership skills, with a passion for building and developing high-performing teams.
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
Toast
Industry
Software Development
Revenue
$2.47B
Employees
5,500
Fortune 500 Rank
#766
Global 500 Rank
NA
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