Head of Swissport Business Services Morocco | Shared Service Centre Lead

Key Responsibilities

Leadership & Service Delivery

• Lead and oversee SBS center operations across multiple processes (e.g. Procure-2-Pay, Service-2-Cash) and direct leadership of the Record-2-Report / General Accounting team initially as a double head, ensuring seamless management of both areas.
• The Record-2-Report / General Accounting area specifically consists of General Ledger Accounting, Intercompany Accounting, Fixed Assets, and Lease Accounting activities.
• Establish and monitor key performance indicators (KPIs) to assess service quality, efficiency, and compliance with service level agreements (SLAs).
• Ensure achievement of SLAs for financial services delivery, including reduction of processing times for key financial transactions such as invoice processing.
• Serve as the primary point of contact for regional finance leaders, ensuring ongoing alignment between SBS services and business needs.
• Communicate effectively with senior management by providing regular updates on performance metrics, challenges, and opportunities.
• Promote the SBS as a value-adding partner through process harmonization, global talent development, and adoption of enabling technologies.

Operational Excellence & Continuous Improvement

• Drive continuous improvement initiatives by identifying opportunities for process optimization, cost reduction, and successful implementation of process automation.
• Monitor and improve accuracy and timeliness of financial reporting.
• Maintain documentation, standardization, and compliance of operational procedures and change controls.
• Ensure compliance with internal controls and regulatory requirements by implementing robust governance frameworks to mitigate financial risks.

People Leadership & Talent Development

• Lead, mentor, and develop a high-performing, diverse SBS team, fostering a culture of collaboration, accountability, and continuous learning.
• Provide coaching and career development support to enhance individual growth and career paths for the team.
• Promote employee engagement and retention within SBS by maintaining a positive, inclusive, and motivating work environment.

Governance, Risk & Service Compliance

• Act as escalation point for internal customers when service delivery issues impact SLAs and customer expectations.
• Collaborate with internal and external auditors to facilitate audits and ensure compliance with financial regulations.
• Ensure that safe and environmental working practices are followed in compliance with Swissport standards, including adherence to safety rules, code of conduct, and cybersecurity policies.

Financial & Resource Management

• Prepare and manage the SBS annual budget, ensuring efficient control of costs and headcount.
• Align staffing and resource planning to meet evolving business needs and operational demands.
• Manage vendor/supplier relationships to maintain service-level alignment and operational efficiency.

Stakeholder Engagement

• Foster strong, collaborative relationships with internal and external customers to ensure satisfaction and alignment with service expectations.
• Support smooth transitions of new functions into SBS and manage seamless process integration from country teams.

Qualification & Requirements

• Bachelor’s degree in Finance, Accounting, or a related field; professional accounting qualification (e.g., CPA, ACCA, CIMA) preferred.
• Minimum of 10 years of experience in finance operations, with at least 5 years in a leadership role within a shared services environment, preferably in Procure-to-Pay, Service-to-Cash, General Ledger, and related accounting processes.
• Strong understanding of accounting principles (IRFS), internal controls, and regulatory compliance.
• Solid knowledge of shared services best practices and service delivery models
• Proven track record of managing large, multi-functional teams across multiple regions.
• Experience in the ground handling or aviation services industry is advantageous.
• Fluency in English; proficiency in additional languages is a plus.
• Strategic Thinking: Ability to develop and implement financial strategies that align with business objectives.
• Operational Excellence: Expertise in optimizing processes to enhance efficiency and reduce costs.
• Leadership: Strong leadership skills with the ability to inspire and develop teams.
• Communication: Excellent verbal and written communication skills, with the ability to engage stakeholders at all levels.
• Change Management: Experience in leading and managing organizational change initiatives.
• Problem-Solving: Strong analytical skills with the ability to identify issues and implement effective solutions.
• Technical Proficiency: Familiarity with ERP systems (e.g., SAP) and financial automation.
• Ensure compliance with all applicable laws, regulations, and Company policies, including those related to anti-bribery and anti-corruption, such as the U.S. Foreign Corrupt Practices Act (FCPA) and the UK Bribery Act.

Benefits

No Information Available