Defence Business Services(DBS) – Armed Forces and Veterans Services (AFVS) Compensation, Operational Procedures, Training and Courts Deputy Head

Key Responsibilities

• Grade 7 x 2 (Compensations Schemes Assistant Head and Operational Procedures, Training and Courts Assistant Head); Medical Advisers x 24
• Countersigning Officer Responsibilities for: SEO x 5 and leadership responsibilities for circa 220+ associated officers from AA to HEO
• Lead and manage the strategic direction of the business delivery in line with the Key Performance Indicators, whilst seeking to drive efficiencies and improve the customer experience.
• Maintain an ethos of Continuous Improvement throughout the business areas and encourage/engage across business transformation initiatives to further enhance the intelligent customer role.
• Build and maintain effective working relationships both internally and externally, ensuring stakeholder engagement is at the forefront of business progression and communication. Specifically including Policy leads and lobby groups central to the business functions.
• Lead and manage the delivery of change, transformation and governance of projects associated with the compensation schemes to enhance the business delivery customer experience and legislative requirements.
• Provide written and oral input to strategic documents and meetings to influence the work of Veterans UK and the wider DBS, helping to realise business outcomes in line with Defence’s strategic direction.
• Make best use of budgets and financially delegated responsibilities to maximise the business outputs that drive the customer experience and efficiencies sought.

Qualification & Requirements

Required Skills

• Ability to think, operate and lead at a strategic level
• Ability to communicate effectively
• Ability to build and maintain effective working relationship with stakeholders

Required Experience

Essential:

• Experience of operational delivery
• Experience of working with and managing contractors

Behaviours

Benefits

• An environment with flexible working options Monday-Friday
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King’s birthday
• Hybrid working, where role permits
• An opportunity to be considered for Reward & Recognition.
• Family friendly policies including parental leave and adoption leave
• Learning and development tailored to your role
• Professional and personal development of skills
• A culture encouraging inclusion and diversity
• Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
• Special paid leave to volunteer up to 6 days per year
• A Civil Service pension with an employer contribution of 28.97%