OTC Process Expert & Transformation Lead

Key Responsibilities

• Leads the design and implementation of processes within Order to Cash, with the specific focus on Order to Invoice process and interdepartmental handoffs.
• Collaborates closely with the Global Process Owner and key stakeholders to define future-state processes, roadmaps, service delivery models, and performance metrics.
• Maintains and governs process documentation, ensuring the consistent application of global standards and policies.
• Supports SAP S/4HANA and other ERP implementations by translating business requirements into optimized O2C process solutions.
• Oversees the execution of projects, ensuring timely delivery within scope and alignment with strategic business objectives.
• Facilitates workshops and working sessions with global teams to foster alignment, engagement, and adoption of process changes.
• Continuously monitors process performance, identifying gaps and driving opportunities for improvement and innovation.
• Provides mentorship to process analysts and guidance to process operators to build capability and ensure operational excellence.

Qualification & Requirements

• Bachelor’s degree in : Business Administration, Finance or Accounting, Economics , Supply Chain Management, or a related field.
• An advanced degree is preferred.
• Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment.

EXPERIENCE AND SKILLS:

• 8-12 years of relevant experience in Order-to-Cash (O2C )processes, with the focuse on Order management and order entry, Billing and invoicing, Credit management and approvals, dispute management and coordination with logistics and customer service team
• Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment.
• Responsibility for budget creation and management
• Strong knowledge of ERP systems (e.g., SAP, Oracle), with hands-on involvement in system implementations or upgrades. S/4HANA experience is a bonus
• Familiarity with process design methodologies and frameworks (e.g., BPMN, Lean Six Sigma); certification (e.g., Lean Six Sigma Green/Black Belt) is a plus.
• Experience with shared services or Global Business Services (GBS) environments is preferred.
• Strong analytical and communication skills, with the ability to influence across functions and levels of the organization.
• Project management experience or certification (e.g., PMP, PRINCE2) is an added advantage.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…