Head – GSSC Manila – People Services

Key Responsibilities

• Provide strategic leadership for the GSSC in Manila, ensuring alignment with Ericsson’s Global People Services strategy and business objectives.
• Lead and scale global delivery teams across multiple HR service lines, including Talent & Development, People Analytics, and Organizational Management.
• Lead large-scale transformation initiatives, including change management, stakeholder engagement, and communication strategies.
• Champion automation, AI integration, and process reengineering to optimize service delivery and reduce operational complexity.
• Ensure governance, compliance, and standardization of processes across all regions and service lines.
• Establish and monitor performance metrics, SLAs, and KPIs to ensure accountability and continuous improvement.
• Partner with global HR and business leaders to anticipate future needs and proactively evolve service capabilities.
• Foster a high-performance culture through leadership development, cross-functional collaboration, and talent mobility.
• Serve as a thought leader and internal consultant on shared services innovation, workforce scalability, and digital enablement.
• Manage a multilocation team include ensuring clear communication, coordinating across time zones, setting, and monitoring performance, motivating, and supporting team members, allocating resources, resolving conflicts, promoting cultural sensitivity, enforcing compliance, facilitating training, and maintaining accountability to achieve aligned, productive, and cohesive global teams.
• As GSSC Manila Location Leader, your responsibilities include leading people/culture, acting as primary liaison for local/global teams. They champion location initiatives, manage resources, ensure compliance, and optimize site performance for employee experience.

Qualification & Requirements

Skills & Competencies

• Enterprise Leadership: Proven ability to lead large-scale, global operations with strategic impact.
• Service Excellence: Expertise in shared services models, service design, and operational governance.
• Digital Fluency: Strong understanding of automation, AI (e.g., Agentic AI), and digital HR platforms.
• Analytical Acumen: Ability to leverage data and analytics to drive performance, insights, and decision-making.
• Change Leadership: Demonstrated success in leading complex transformation and change initiatives.
• Stakeholder Influence: Exceptional communication and relationship-building skills across all organizational levels.
• Cultural Agility: Experience working in diverse, cross-cultural environments with a global mindset.

Leadership Attributes

• Strategic thinker with a bias for execution and results.
• Inspirational leader who builds trust, empowers teams, and drives accountability.
• Resilient and adaptable in navigating ambiguity and change.
• Collaborative partner who fosters alignment across global functions and geographies.
• Committed to continuous learning, innovation, and operational excellence.

Qualifications

• Education: Master’s degree in human resources, business administration, or a related field.
• Experience: 15+ years of progressive leadership experience in global service delivery or shared services with at least 5 years in a leadership role overseeing multi-functional HR operations. Expertise in Learning & Development, People Analytics, Organization & Position Management, and Digital HR Transformation. Proven track record in managing large-scale teams, supplier relationships, and global service portfolios.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…