Senior Program Manager – HCP Portals

Key Responsibilities

• Drive end-to-end delivery of HCP Portals programs on the AEM platform, ensuring adherence to timelines, scope and budget. Develop and manage integrated program plans, roadmaps and milestone tracking.
• Coordinate multiple workstreams (content, development, testing, compliance) ensuring alignment with business objectives. Engage with global and local market stakeholders, brand teams, medical, compliance and IT leaders to align on objectives and ensure effective delivery.
• Communicate program status, risks, dependencies, and mitigation plans transparently to senior stakeholders. Balance competing priorities within a matrix environment while maintaining focus on program goals.
• Coordinate with AEM platform teams for environment readiness, enhancements, and platform upgrades aligned with portal delivery timelines. Oversee integration with downstream systems (CRM, analytics, identity management) and ensure appropriate security and compliance controls.
• Manage and align system integrators, content agencies, and other delivery partners to ensure effective collaboration and delivery quality. Ensure compliance with vendor governance and SLAs. Lead the planning, execution, and governance of IT programs to ensure successful outcomes.
• Drive strategic alignment of IT initiatives with broader organizational goals. Establish clear project timelines, budgets, and deliverables, ensuring projects are delivered within scope, time, and budget.
• Facilitate communication and collaboration across cross-functional teams, including IT, business units, and external partners. Identify potential risks, develop mitigation strategies, and proactively address challenges.
• Champion digital transformation initiatives and promote the adoption of innovative digital solutions. Evaluate emerging technologies and recommend their integration into existing systems.

Qualification & Requirements

• We are looking for a candidate who can bring the following skills and experience to the role:
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. A Master’s degree is preferred.
• Minimum 15+ years of experience in IT program management, with at least 12+ years in a senior or leadership role.
• Proven track record in managing complex digital and IT projects, including strategy development, implementation, and stakeholder engagement.
• Familiarity with IT infrastructure, software development lifecycles, and emerging digital technologies.
• Strong experience in budgeting, vendor management, stakeholder engagement, resource allocations etc. for large scale programs.
• Strong leadership and people management skills, with a consistent track record to build and lead impactful teams. Excellent communication, negotiation, stakeholder leadership and conflict resolution skills.
• Superb analytical and problem-solving skills with a focus on continuous improvement. Ability to engage, build and sustain trusted relationship both internally and externally.
• Proven track record of working in matrix setup of internal and external partner setup to deliver quality service management.

Preferred Skills

• Understanding of MDM, CRM(Veeva/Salesforce), and analytics integration with AEM.
• Experience in digital channel optimization for HCP engagement.
• PMP, PRINCE2 or Agile certification.

Benefits

Novo Nordisk offers a comprehensive benefits package to its employees, including health, financial, and time-off benefits. These include health, dental, and vision insurance, life and disability insurance, a retirement savings plan, and flexible spending accounts. They also offer paid vacation, holidays, and sick leave, as well as tuition reimbursement and a wellness program.