Shared Services Manager

Key Responsibilities

• Manage and oversee the daily operations of various shared services functions, including but not limited to HR, IT, and administration.
• Develop and implement strategies to improve efficiency, reduce costs, and enhance service quality across all shared service functions.
• Lead and motivate a team of shared services professionals, providing guidance, support, and development opportunities.
• Establish and monitor key performance indicators (KPIs) to track performance and identify areas for improvement.
• Collaborate with stakeholders across the organisation to understand their needs and ensure service delivery meets their requirements.
• Implement and maintain robust processes and controls to ensure compliance with relevant regulations and company policies.
• Stay up-to-date with industry best practices and emerging trends in shared services management.
• Prepare and present regular reports to senior management on the performance of shared services operations.

Qualification & Requirements

• Bachelor’s degree in business administration, Management, or a related field.
• 10 years’ experience in a Shared Services Management role, preferably within a multinational organization.
• Strong leadership, communication, and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Experience with implementing process improvements and driving efficiency gains.
• Proficiency in relevant software and technologies.
• Knowledge of relevant industry regulations and best practices.
• Ability to work effectively in a fast-paced and dynamic environment.

Benefits

No Information Available