CPO Omnichannel Shared Services

Key Responsibilities

• creating a vision and strategy for the development of the Omnichannel Shared Services platform and planning a roadmap,
• managing the platform development roadmap and technological and business initiatives
• cooperation with stakeholders from various areas of the organization,
• implementing innovative mobile solutions that support customer needs and the bank’s goals in the area of digitalization,
• maintenance and development of shared services and domains used by various systems and Tribes in the bank,
• ensuring operational continuity and cybersecurity of the platform,
• monitoring and optimization of performance indicators (e.g. availability, NPS),
• ensuring compliance with legal regulations and standards,
• participation in analyses, tests, functional acceptance, and complaint and formal-legal processes,
• active work with Scrum teams (refinement, sprint planning, demo),
• budget management, long-term product development planning and tracking competitor solutions.

Qualification & Requirements

• you have at least 5 years of experience in a similar position or a related field,
• you have domain knowledge in the field of electronic banking and modern digital technologies,
• you managed a team responsible for the development and maintenance of systems operating 24/7,
• you know Agile, Scrum methodologies and SDLC processes,
• you have experience in managing budgets and team capacity,
• you speak English fluently (minimum B2 level),
• You are characterized by accuracy, the ability to plan, organize and make data-based decisions.

We would appreciate it if you have:

• knowledge of best practices in information security and data protection,
• experience in developing platforms supporting multiple systems and organizational units,
• the ability to inspire and motivate a team and develop the competences of others,
• a proactive approach to implementing innovative solutions,
• excellent communication and interpersonal skills, facilitating collaboration with diverse stakeholders,
• Knowledge of Spring technologies and tools, Spring Boot Java, C++ PostgreSQL, Informix DB Tuxedo RabbitMQ, Kafka Junit 5, Mockito, RestAssured Redis Gitlab, SonarQube, ELK, Dynatrace, Openshift

Benefits

• employment contract (first for 12 months),
• work in hybrid mode in (location at the beginning of the offer),
• private Medicover medical care (with the option to purchase a dental package),
• a cafeteria system with points to be exchanged for activities, e.g. leisure, cultural, gastronomic or co-financing for kindergarten/nursery/children’s club,
• Multisport card,
• the bank’s product offer and loans on employee terms,
• Wellbeing activities, e.g., Interest Clubs, webinars, exercises, podcasts; office initiatives, e.g., mammobus, preventive eye examinations, self-defense workshops,
• baby layette,
• benefits for people with disabilities: financial allowance for health purposes, additional 2 days of leave for employees with a mild degree of disability, complete remote work if the nature of the work allows it,
• a platform with external and internal training – e.g. programming, data analysis, communication, strategic approach, negotiations and others,
• employee referral program – a cash reward for recommending a person to work at the bank