Director of Continuous Improvement – Shared Services

Key Responsibilities

• Partner with Shared Services leaders to identify friction, clarify priorities, and execute process improvements
• Lead end-to-end improvement efforts focused on flow, accuracy, visibility, and reliability
• Build systems and routines that translate strategic objectives into operational discipline
• Facilitate value stream reviews, reflection sessions, and performance-based coaching conversations
• Establish KPIs and feedback loops that allow for continuous learning and course correction
• Coach teams and leaders in applying the Continuous Improvement Mindset to daily work
• Translate ambiguity into structure—building clarity where complexity and growth intersect
• Be a force multiplier—enabling others to lead through systems, not just heroics

Qualification & Requirements

Who You Are

• A builder, not just a planner—your impact comes from lived experience, not theoretical advice
• A transformation leader with practical experience leading cross-functional or technical teams through operational change
• Comfortable influencing across disciplines and at all levels of an organization
• Adept at identifying root causes, designing solutions, and helping others own both
• A communicator who earns trust, adapts to diverse audiences, and inspires action through clarity
• Someone who embodies our values: you model safety, honesty, respect, and a drive to be remarkable

Qualifications

• 8+ years of experience leading transformation or Continuous Improvement efforts with measurable, sustained results
• Leadership experience inside a business function (e.g., operations, technology, or shared services); consulting-only experience will not be considered
• Deep understanding of process improvement tools, operational systems, and team-based performance habits
• Strong facilitation, coaching, and systems-thinking capability
• Bachelor’s degree required; advanced degree or CI certification preferred

Required Competencies and Characteristics:

• Thrives in a high growth, fast-paced environment
• Effective leadership and organizational skills
• Exceptional analytical and communication skills
• Strategic thought partner with strong ability to consume and distill information into executable actions
• Demonstrated self-starter; able to work both independently and in a heavily team-oriented environment
• Ability to deal with ambiguity and drive decision-making through data
• Delivers high quality work product/results within established deadlines
• Role model Our Values as a Company
  • Be Safe: Keep yourself and those around you safe
  • Be Honest: Be guided by truthfulness in all you do
  • Be Respectful: Value those you come in contact with
  • Be Remarkable: Create a positive moment with every interaction

Benefits

• Competitive pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off package
• Great company culture
• Collaborative team environment