Associate Director Shared Services

Key Responsibilities

Essential functions of the job include, but are not limited to: supervising; relationship building; traveling; driving and having reliable transportation; utilizing computer applications or other automated systems such as spreadsheets, calendar, email and Epic (EMR) in performing work assignments.

• Manage the day to day operations of the shared services department to provide centralized support to health centers and ancillary services. Ensure all service levels are met and policies/procedures are followed.
• Identify and implement process improvements to enhance efficiency and effectiveness, potentially including automation or technology integration.
• Ensure adherence to relevant regulations and guidelines. Monitor and maintain quality standards.
• Communicate effectively with all stakeholders, including clients/patients, customers, vendors, other departments and leadership.
• Analyze data to track performance, identify trends, and prepare reports. Initiate quality improvement (PDSA) to improve process and performance.
• Knowledge of HRSA, PCMH and other regulatory compliance standards. Ensures the department is demonstrating compliance. Conducts monitoring and audits accordingly.
• Carry out supervisory responsibilities in accordance with Equitas Health’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning and assigning work; appraising performance; addressing complaints and resolving problems.
• Sets performance standards and expectations for the department and monitors delegated activities.
• Develops necessary job aids and documentation to assist employees in the proper performance of assigned activities.
• Supports implementation of regulatory standards and requirements. Responds to gaps/opportunities in these areas.
• Designs, collaborates and supports standardization of processes and organizational policies.
• Partners with leadership and operational teams to ensure key performance indicators and metrics are achieved.

Qualification & Requirements

Education/Licensure

• Associate or Bachelor’s degree in nursing.
• RN preferred. LPN considered.

Knowledge, Skills, Abilities and other Qualifications:

• Minimum of 5 years experience in healthcare management.
• Demonstrated exemplary customer service skills.
• Experience with EPIC or other Electronic Health Records preferred.
• Proficiency with Microsoft Office (Access, Excel, Word and Outlook).
• Strong written and verbal communication skills a must
• Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence and interest in working with persons of the transgender community or non-gender conforming community
• Regular and predictable attendance is required
• Must have reliable transportation and valid driver’s license.

Benefits

No information available.