Senior Manager, Shared Services

Key Responsibilities

• Oversee the operations of shared services functions (AR, AP, and billing)
• Lead the development and implementation of shared services strategies to enhance efficiency and reduce costs.
• Manage service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.
• Collaborate with business units to ensure high-quality service delivery and alignment with corporate goals.
• Identify and implement automation, standardization, and process improvement opportunities.
• Manage and mentor team leads and staff, promoting professional development and high performance.
• Ensure compliance with internal policies, industry standards, and regulatory requirements.
• Prepare budgets, forecasts, and reports for senior leadership.
• Foster a culture of customer service, operational excellence, and innovation.

Qualification & Requirements

• Bachelor’s degree in finance, Business Administration, Accounting, or a related field (Master’s preferred).
• 8–12 years of experience in shared services, finance operations, or related functions.
• Proven leadership experience managing cross-functional teams and shared services operations.
• Strong knowledge of ERP systems (e.g., Oracle) and shared service technologies.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Excellent communication, stakeholder management, and interpersonal skills.
• Ability to manage large-scale projects and change initiatives.
• Analytical mindset with a strong focus on service quality and performance metrics.
• Strong understanding of compliance, governance, and risk management in a shared services context.
• Professional certifications (e.g., CPA, CMA, PMP, Lean Six Sigma) are a plus.

Benefits

No information available.