HR Shared Services Lead

Key Responsibilities

• Lead the day-to-day running of the HR Shared Services team, ensuring a smooth and efficient operation
• Coach, support and manage team members to help them develop and perform at their best
• Ensure deadlines are met and service standards are consistently high
• Work closely with the Advisory Services Manager on wider people initiatives and continuous improvement projects
• Review systems and processes regularly, identifying opportunities to improve efficiency and consistency
• Support the delivery of training sessions, presentations and business updates
• Ensure policies, documents and templates are up to date, compliant and fit for purpose
• Provide guidance and support to colleagues on HR-related matters, including sensitive and complex issues
• Maintain a strong focus on compliance, data protection and confidentiality
• Build good working relationships across the business, particularly with managers and internal stakeholders
• Stay up to date with employment law, HR best practices, and emerging trends

Qualification & Requirements

• Solid experience in a similar HR or high-volume administrative role, ideally within a shared services or operational environment.
• Strong people management skills — you’ll know how to support, motivate and get the best out of a team.
• A confident, clear communicator who’s able to handle sensitive situations and give constructive feedback.
• A good understanding of HR processes and policies, along with current employment law and GDPR requirements.
• A track record of spotting where things could work better and successfully putting improvements in place.
• The ability to manage a busy workload, juggle priorities and stay organised under pressure.
• Good IT skills, especially with Microsoft Office and HR systems.
• A flexible, positive attitude and a willingness to get stuck in.
• CIPD qualified or currently working towards a CIPD qualification (Level 3 or above).

Benefits

• Full-time colleagues receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Discounted onsite gym
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme

MyHB colleague benefits platform with access to:

• Discounts UK wide on retail, leisure, hospitality venues
• Employee Assistance Programme with 24/7 confidential counselling and advice line
• Completely confidential services to you.
• Low-cost voluntary insured health cash plans and cancer cover.