Director, Global Payroll Operations

Key Responsibilities

Strategic Duties

• Develop and implement global payroll strategies, policies, and procedures to ensure compliance, accuracy, and efficiency.
• Build and maintain relationships with local country leadership to ensure collaboration between teams for maximum efficiency while serving business needs
• Partner with other functional and business leaders to ensure transactional payroll services delivered in alignment with business objectives and employee life cycle events
• Ensure appropriate business continuity plans in place to minimize any critical impact on production activities.
• Management of Third Parties provider relationships (i.e. banks, government bodies)
• Identify opportunities for improvement and efficiency within the HR Shared Service area

General Duties

• Lead and manage end-to-end global payroll operations across multiple regions
• Ensure compliance with all local, state, federal, and international regulatory requirements, including tax laws, social security, and labor legislation.
• Ensure timely and accurate payroll processing in accordance with establish deadlines for all employees, including expatriates, B2B workers, freelancers, etc.
• Establish operational goals and objectives in alignment with VP, Payroll Operations
• Resolve payroll employee and manager questions and issues in accordance with SLAs
• Identify opportunities to improve customer service for all employees. This includes analyzing case management data, conducting periodic surveys, forming focus groups, analyzing processes, and benchmarking best practices.
• Ensure that established policies and procedures are followed by the team members.
• Participate in special projects as needed (i.e acquisitions)

Internal Controls/Audits

• Oversee payroll audits and ensure readiness for internal/external audits and SOX compliance.
• Develop, document, implement, and comply with all defined internal controls.
• Liaise with internal and external auditors to ensure the function meets its statutory audit duties.

Procedural Documentation

• Ensure standard operating procedures (SOPs) fully developed and updated, as needed.
• Ensure each team members appropriately trained and refreshed on recurring basis with changes.
• Follow and comply with relevant FME policies, HR Compliance guidelines, manuals and SOPs

Reporting/Metrics

• Implement and effectively track SLA’s and key performance metrics that support continuous improvement of the customer service delivered utilizing existing technologies and processes
• Support KPI monthly reporting through tracking of required data
• Report monthly updates to the business and HR leadership on the current team’s performance and potential risks

Leadership

• Lead, coach, and develop a high-performing global payroll team.
• Manage and supervise the staff under your responsibility: organize working methods/conditions, give work instructions, manage time and absences, manage conflicts, provide guidance and propose sanctions.
• Ensure internal rules are disseminated and applied: policies, internal regulations, operating methods, etc.
• Coach team members on training and development opportunities for growth.
• Performs other related duties as assigned.

Qualification & Requirements

EDUCATION:

• Educated to degree level, with a professional HR or Payroll qualification

EXPERIENCE AND REQUIRED SKILLS:

• Minimum of 10 years payroll/HR related experience
• 7+ years’ supervisory experience of large multi-country teams
• Strong knowledge of HR and payroll concepts and processes.
• Experience in HR management positions, managing teams in a fast-paced, multi-site/location environment with a large direct workforce, ideally in healthcare
• Experience of working in a complex matrix environment (cross functionally and cross culturally)
• Experience with project management and implementing HR Systems
• Ability to analyze data and generate insight, which is then deployed to drive positive change
• Confident in influencing and managing senior stakeholders in a complex matrix environment
• Experience of Managing benefits and liaising with external 3rd party providers to resolve issues
• Knowledge of social legislation and taxes
• Demonstrate ability to foster, and drive a culture of collaboration, accountability and continuous improvement
• Able to work deadlines in a calm and organized manner and to deliver under pressure
• Excellent time management skills with the ability to multi-task and reprioritize tasks when necessary
• Excellent attention to detail and accuracy
• Able to build strong relationships both internally and externally
• Strong process and improvement mindset, constantly seeking to improve and develop processes
• High levels of personal commitment
• Proven ability to identify problems and take initiative to implement corrective action.
• Ability to continuously think of ways to perform job duties more efficiently and effectively.
• Exceptional communication, organizational, customer service, interpersonal and analytical skills.
• Experience in a high volume and multifaceted environment is required with the ability to meet deadlines.
• Strong focus on controls and adherence to all established policies and procedures.
• Position requires a thorough understanding of the daily activities of the processing team to provide assistance and direction. Incumbent must be able to fulfill the job duties of the Payroll Supervisors as needed.
• Spoken and written English (C1 or C2 level)
• Proficiency in Payroll systems
• Proficiency in HRIS systems, preferably WorkDay
• MS Office & Teams
• Willingness to travel
• Willingness to work flexible hours to meet with teams across the world

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…