Senior Manager -Order to Cash

Key Responsibilities

Operations Management

• Responsible for overseeing collections activities for North America and Canada customers
• Establish goals & metrics of the process and drive, co-ordinate team to meet and exceed them
• Accountable to drive results to enhance business performance
• Resource forecasting basis volume projection and availability of current resources
• Drive internal audits and propose improvements relevant to Cash and Collection value stream
• Manage risks and controls; promote a culture of transparency
• Design, develop and improve collection strategies to reduce past due and unapplied cash to optimize productivity
• Establish contacts/relationship with key stakeholders and have regular connect to resolve complex operational issues
• Support continuous improvement, including processes, systems, targeted to improve cash & collection efficiencies
• Review team performance on parameters of quality of notes, # of conversation follow-ups, call quality, account penetration, timely cash application, un-applied & un-identified cash
• Drive cash calls on regular intervals towards closure of all open issues
• Drive past due reduction and reduce DSO to help business meet their goals
• Be proactive and encourage innovate ideas to improve service deliverables, based on improved performance/efficiency and with an understanding of risk

People Management

• Responsible for team performance
• Plan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactively
• Develop, and train team members to ensure a positive, open, and flexible work environment
• Manage and motivate team members to have a better rate of retention
• Should guide and coach team members to help them achieve their short-term and long-term goals
• Ensure all published reports are correct and errorless
• Develop a specific management culture for shared services aiming efficient service delivery
• Conduct regular team meetings, share cash and collection goals, and provide feedback on teams’ performance.
• Initiate 1×1 and performance appraisal discussions with team and share a constructive feedback

End-to-End Process Improvements

• Ensure adherence to internal and external guidelines as well as to a standardized process landscape
• Contribute ideas and actions towards the continuous improvement of processes within area of influence
• Initiate and support process improvement initiatives and related projects

Relationship Management

• Respond stakeholders on a timely manner
• Maintain a positive cross functional relationship with other teams of OTC
• Should be a part of the extended leadership team of PBU CFO

Qualification & Requirements

No Information Available

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…