GBS Transformation Manager (Black Belt)

Key Responsibilities

Project Management:

• Oversee/lead continuous improvement projects across various departments.
• Ensure alignment of initiatives with the company’s business objectives, strategies, and priorities.
• Develop and maintain a comprehensive project portfolio, including timelines, budgets, and resources.
• Prioritize projects based on impact, feasibility, and strategic alignment.

Leadership & Team Coordination:

• Mentor cross-functional teams responsible for continuous improvement initiatives.
• Ensure the teams have the necessary resources, support, and tools to achieve project goals.
• Foster a culture of continuous improvement, innovation, and operational excellence.
• Provide guidance on Lean, Six Sigma, Agile, and other improvement methodologies.

Project Execution:

• Lead the planning, design, and implementation of continuous improvement projects.
• Define clear project goals, key performance indicators (KPIs), and success metrics.
• Identify risks and issues that may impact project success and develop mitigation strategies.
• Ensure timely completion of projects, managing scope and resources effectively.

Process Analysis & Optimization:

• Conduct assessments of existing business processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Utilize data analysis, root cause analysis, and process mapping techniques to identify and solve problems.
• Recommend and implement process improvements to optimize performance, reduce costs, and enhance productivity.

Stakeholder Engagement & Reporting:

• Communicate regularly with internal stakeholders to provide updates on the progress of improvement projects.
• Prepare and present reports on key outcomes, lessons learned, and performance metrics.

Training & Development:

• Support the development of a training program to build continuous improvement skills within the organization.
• Conduct workshops and training sessions to teach Lean, Six Sigma, and other improvement methodologies to employees at all levels.

Continuous Improvement Culture:

• Promote and encourage a mindset of continuous improvement across the organization.
• Work with internal stakeholders to identify and implement best practices.
• Celebrate successes and recognize individuals and teams who contribute to the improvement initiatives.

Qualification & Requirements

Key Skills & Qualifications:

• Education: Bachelor’s/Master’s degree in business administration, Operations Management, Engineering, or a related field. Certification in Lean Six Sigma (Black Belt) is Mandatory.
• Experience: 12 years of experience in continuous improvement, operations management, or project management. Prior experience in leading process improvement projects is highly Mandatory.
• Methodologies: Strong knowledge of Lean, Six Sigma, Kaizen, Agile, or other continuous improvement methodologies.
• Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.
• Leadership: Proven leadership and team management skills, with experience in motivating and developing teams is mandatory
• Communication: Excellent verbal and written communication skills, with the ability to present to senior management and stakeholders.
• Project Management: Strong project management skills, with a proven track record of managing multiple projects simultaneously.

Desirable Skills:

• Familiarity with change management principles and practices.
• Experience with processing automation tools and techniques.
• Experience in digital transformation initiatives and using data analytics to drive decisions.

Required Skills & Experience:

• 9 – 12 Years in Operational Excellence/Continuous Improvement roles
• Hands-on experience in shared services or BPO environments
• Proven record of leading cultural transformation and capability building
• Strong grasp of data-driven decision-making, performance tracking, and stakeholder management
• Bachelor’s degree in Business, Engineering, or related field
• Exceptional communication, coaching, and collaboration skills

Benefits

No Information Available