Principal HR Shared Services Operations / Channels Manager

Key Responsibilities

• You’ll be the primary point of contact and accountability for the strategic and operational relationship between our internal HR function and our outsourced employee support service provider, ensuring alignment on strategic objectives and operational requirements.
• You will build strong, trust-based relationships with key stakeholders, galvanizing cross-functional teams around a bold vision of a best-in-class service.
• You’ll be responsible for service delivery and operational excellence, setting ambitious SLAs and holding our partners accountable
• You’ll sweat every detail of the employee experience to deliver excellence in the outsourced support, holding a relentlessly high bar for performance.
• With a passion for continuous improvement, you’ll identify areas for improvement, track performance data, and collaborate with the service provider to implement solutions and enhance the quality of support provided to our employees.
• You’ll be adept at synthesizing and analyzing data and insights from multiple sources to accelerate service improvements, including through external benchmarking, staying ahead of external factors and trends affecting our people, workplace and
• Serving as the main escalation point for complex employee support issues, you’ll partner cross-functionally to address escalated concerns, ensuring timely and effective resolution, and communicating outcomes to the right stakeholders, including at an executive level.
• You are skilled in managing and resolving conflicts, demonstrating resourcefulness in finding mutually-agreeable solutions.
• You’ll play a key role in complex team initiatives and projects, as well as People & Places priorities, where outcomes may have some ambiguity.
• You’ll consistently uphold Intuit policies and role-model Intuit’s values in all circumstances.

Qualification & Requirements

• Significant experience (typically 7+ years) in managing HR shared services operations and HR vendor management, preferably within large, complex, global organizations.
• A bachelor’s degree in Human Resources, Business Administration, or a related field is preferred
• Experience in negotiating service agreements and contracts with external vendors
• A thorough understanding of contract terms, SLAs, and performance management
• A proven track record of successfully holding external partners accountable for performance and achieving desired outcomes
• Strong analytical and problem-solving skills to identify root causes of issues and develop effective solutions
• Identifies and engages the right stakeholders, keeps them informed of status, and holds them accountable.
• Provides recommendations to remove risks and barriers. Demonstrates learning and growth
• Builds relationships and shares knowledge across P&P domains. Evolves or builds solutions for scale, standardizing and automating where possible
• Solid understanding of core HR functions and best practices in HR outsourcing and vendor management, and familiarity with HR technologies, including Al

Benefits

Intuit offers a comprehensive suite of employee benefits designed to support their employees’ well-being and career growth. These benefits include robust health and financial plans, family support, career development resources, and various work-life balance initiatives. Intuit’s website details these benefits, with specific offerings varying by location.