Head Commercial Lending Operations and Servicing, Shared Services (US)

Key Responsibilities

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• As Head of Commercial Lending Operations and Servicing, establishes and implements department strategies, policies and procedures in support of overall division objectives, including budget and financial targets and constraints
• Manages commercial lending support activities, including preparation of commercial loan documents and commercial loan packages for loan closings; monitors construction loan projects; provides loan servicing for approved loans and exchanges credit information with internal and external requestors as needed
• This job must ensure that own work, as well as work of any employees managed, is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money-laundering policies and practices
• Leads system ownership and Business Technology for all major systems where Commercial Operations and Loan Servicing is considered the owner; continuously enhances systems and ensures compliance with all guidelines and TD standards and is responsible for leadership of Commercial Lending Operations and Servicing corporate initiatives and strategic change. Initiatives or change examples include the introduction of new systems, acquisitions, and shifting job responsibilities related to project delivery
• Establish and evaluate key performance indicators associated with designated operational processes, pinpointing financial and quality areas of opportunity and selecting appropriate courses of action
• Fosters relationships with internal and external business partners, including Commercial Lending, Corporate and Specialty Lending, Credit Management, Legal Affairs and attorneys, other Shared Services departments, and vendors
• Keeps abreast of emerging issues, industry trends, and evolving regulatory requirements and oversees the establishment and delivery of respective requirements to critical business specific products and services, including adherence to guidelines and standards that are compliant with AMCB and TDBFG governance frameworks
• Management of staff, establishing goals, and evaluating results; provides leadership coaching, and coordinates ongoing staff development to ensure up to date knowledge and skills
• Contributes to development of overall division goals and objectives in coordination with other departments and TD Bank and AMCB executive management
• Champions measurable continuous process improvements according to established policies and procedures and applicable legal and regulatory guidelines
• Assesses internal and external customer needs and manages commercial lending support activities to ensure services are delivered according to established standards
• Provides thought leadership and drives change, innovation, and automation of the business across all commercial lending channels
• Identifies, mitigates, and reports on risk issues per enterprise policy/guidelines and ensures appropriate escalation processes are followed; Resolves escalated issues and problems by conferring with staff, other internal departments, outside contacts, attorneys and customers as necessary
• Audits department performance, developing and implementing corrective measures and plans to improve performance statistics where needed
• Forecasts and aggressively manages departmental finances and ensures compliance with TD Bank expense policies
• Establishing and maintaining a diverse and inclusive employee culture across the department to optimize the employee experience and sustain an emphasis on customer experience, both externally and internally
• Provides a functional succession plan, coaching and career path direction for senior leaders based on analysis of key performance indicators and competencies
• Builds for the future and oversees people plans and strategies to attract, motivate and retain a highly diverse, qualified and engaged human resource base to fulfill current and future business needs

Qualification & Requirements

Education & Experience:

• Bachelor’s degree required; Graduate degree preferred
• 15+ years of experience required; Project Management Certification (a.k.a. Project Management Professional (PMP)), or Program Management Professional (PgMP) would be an asset
• Experience leading large ($50MM+) programs of high complexity and broad organizational impact
• Experience communicating and collaborating with executive stakeholders (SVP/EVP, CXO, Group Head levels)
• Strong influence and persuasion skills
• Ability to manage change and ambiguity
• Ability to remain resilient under pressure
• Demonstrated capability to build and develop high-performing teams at AVP level and below
• Excellent written and verbal communication skills
• Ability to analyze complex organizational and process issues and identify opportunities to improve efficiency and optimize process outcomes
• Demonstrated ability to develop and maintain productive business relationships with internal partners and external vendors
• PC proficiency
• Broad understanding of the US regulatory environment and Federal Reserve regulations as applicable to Commercial lending operations and loan servicing
• Experienced in Credit Policy, Process Improvement
• In-depth knowledge and experience of bank operations including commercial lending, origination support and credit risk

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

Benefits

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more