Tax Filing Senior Client Delivery Manager

Key Responsibilities

As Tax Filing Senior Manager duties include, but are not limited to, the following:

• Responsible for overall client delivery and satisfaction in Tax Filing.
• Point of contact and responsibility to support resolving client escalations with a sense of urgency and accuracy.
• Development, review, and communication of RCA (Root Cause Analysis) completion and help downstream improvement efforts.
• Monitor and audit various tasks to identify trends and process improvement opportunities.
• Identify and lead process improvement efforts in tax filing processes.
• Work with other Strada domains to (1) ensure client deliverables (2) identify and lead efforts to improve processes affecting Strada delivery.
• Communicate complex issues to clients as needed.
• Ensure timely, accurate responses are provided to clients and/or other Strada teams.
• Ensure proper TFSS (Tax Filing Shared Services) representation and facilitation of client meetings. (Providing timely, accurate updates and education regarding tax filing processes and point of views).
• Support and provide timely research on compliance and regulatory issues.
• Facilitate issues requiring higher level escalation.
• Ensure and support compilation, reporting, and analyzing of metrics.
• Use metrics to drive improvements and close process gaps.
• Resolves/pushes open items to resolution to align with Tax Filing point of view.
• Liaison with Client and Payroll Client teams to resolve items related to tax filing.
• Educate clients and provide subject matter expertise for payroll tax filing.
• Mentor and develop managers and colleagues, also managing performance and accountability.
• Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery.
• Support testing and implementation efforts as needed.
• Coordinate and/or provide needed training for new colleagues or processes.
• Coordinate and actively support SOP development, training, communication to team and maintain updates.

Qualification & Requirements

Education and Experience

• High School Diploma required; related work experienced required.
• 7+ years experience in payroll tax filing and/or related field required.
• Advanced understanding of payroll tax/payroll tax filing and/or related subject matter required.
• Advanced understanding of payroll tax filing regulatory and legislative guidelines required.
• Demonstrated strong verbal & written communication skills required.
• 3+ years client interaction and management required.
• 5+ years people management experience required.
• 3+ years experience leading managers and/or team supervisors required.
• Strong computer skills with current technical knowledge required.
• 3+ years Payroll tax software experience required.
• Master Tax experience highly preferred.
• ADP Smart Compliance experience desired.
• Medium level project management and process improvement experience highly desired.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.