Sr. Manager, People Services

Key Responsibilities

• Manage a global team responsible for case management and processes across the entire employee lifecycle, ensuring customer service expectations are met
• Provide operational and administrative support for Human Resources Business Partners (HRBP) and HR Generalists. This includes partnering with HR Centers of Excellence (COE) (e.g., Talent Acquisition, Compensation, Benefits, Talent Development) to manage and perform operational needs of HR programs and initiatives
• Partner with HR stakeholders to understand compliance needs, implementing robust processes to address potential risks and improve ease of use, data integrity, reports, and analytics
• Support and be accountable for the global Shared Services roadmap and manage service delivery in line with People team objectives
• Lead the implementation and evolution of our global Shared Services program, incorporating HR best practices
• Provide strategic direction on project deliverables, escalation management, and the resourcing model by ensuring cross-regional alignment of resources
• Serve as a subject matter expert on operationalizing global HR policies at scale
• Manage the accuracy and delivery of transactions and processes, ensuring they are completed at the highest standards
• Seek out opportunities to automate and enhance our operations to address business needs and improve efficiency while keeping employee experience as the utmost priority
• Partner with internal and external teams (e.g., vendors, IT, Payroll, FP&A, Legal) to develop processes and align on goals and expectations of service delivery, seeking global alignment wherever possible
• Coach and mentor a senior team, including other managers, playing an active role in developing expertise and strategic thinking, as well as providing leadership and growth opportunities
• Lead and complete additional projects as needed

Qualification & Requirements

• Bachelor’s degree in business administration, Human Resources, or related field
• 8+ years related experience with a minimum of 8+ years of experience working within a Shared Services/People Operations scaled environment including 5+ years of leadership experience
• Experience working in a shared services environment specifically development of services, such as process redesign, case management related systems and employee centric design on a global scale
• Ability to exercise good judgment and discretion, maintaining confidentiality when required
• Experience with Workday or other HCM systems, including HR Case Management and reporting capabilities

• Working knowledge of G-Suite (including Google Slides, Google Sheets, advanced excel, Word etc.)
• Proactive and able to organize and prioritize with limited guidance; work independently or within teams, and meet deadlines
• Genuine excitement and passion for leading root cause analysis, troubleshooting technical process failures, and implementing fixes to operationalize a process
• Exceptional attention to detail and solid time management
• Great interpersonal and written communication skills with capability to work with all levels in the organization
• Experience managing managers
• Ability to think outside of the box and work in a fast paced, shifting, non-structured environment
• Ability to multitask and prioritize multiple complex tasks and projects

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).