Senior Director, HR Operations and Shared Services

Key Responsibilities

HR Operations & Service Delivery

• Lead the PH HR Shared Services team in delivering high-quality, efficient, and compliant HR support
• Optimize processes through automation, metrics, and continuous improvement
• Use ticketing systems and case management tools to manage workflows and insight

People Relations Leadership

• Build and lead a centralized team to handle performance issues, grievances, workplace conflict, and manager escalations
• Ensure employee cases are resolved fairly, consistently, and in line with Philippine labor law and company polic

Labor Relations & Compliance

• Drive labor risk mitigation, compliance strategies, and government relations
• Lead internal reviews, incident response, and workplace investigations
• Stay ahead of labor law developments to inform proactive HR practices

Manager Enablement & Capability Building

• Coach and empower People Relations Managers to partner strategically with business leaders
• Lead initiatives around performance management, conflict resolution, and policy awareness
• Foster a high-integrity, high-performance employee relations culture

Data-Driven HR Governance

• Analyze case trends and service metrics to inform improvements
• Lead compliance audits and risk assessments in collaboration with Legal, Compliance, and COEs

Qualification & Requirements

• 10+ years in HR, with at least 5 years leading employee relations or shared services
• Proven expertise in Philippine labor law and employment regulations
• Strong leadership in high-volume, fast-paced environments (BPO/shared services a plus)
• Experience with tiered support models, service tickets, and complex case resolution
• Excellent communication, stakeholder management, and coaching capabilities
• Bachelor’s degree required; graduate degree or HR certification preferred
• A data-driven mindset with the ability to turn insights into action

Benefits

No Information Available