Manager, Client Service GBS, FSS Client Solutions

Key Responsibilities

Strategy

• Awareness and understanding of the Group’s business strategy and model appropriate to the role.
• Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
• Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group

Business

• To supervise and control the day to day activities for Fee Management in accordance to established procedures.
• To support the development and enhancement of the MFA processing systems to meet countries and business needs and more importantly in meeting the needs of the clients.
• To implement quality initiatives and activities of the division in accordance to the Group’s Quality System.
• To perform specific duties as instructed by the team management in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set

Processes

• Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgement

People & Talent

• Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.

Risk Management

• Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions

Governance

• Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company/Group.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Other Responsibilities

• Embed Here for good and Group’s brand and values in Better together, Do the right thing , Never settle [GBS India / Securities Service / Billing]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);
• As a Manager for Fees Management and Reporting Function, you will drive the outcomes to deliver on the objectives and key results for the team. You will work with Product, Business and Technology teams to prioritise any enhancements/ development of strategic Invoicing platform to achieve efficiency and manage stakeholder relationships to align expectation, prioritisation of overall invoicing product roadmap.

Qualification & Requirements

Skills And Experience

• Knowledge in Account opening
• Securities Services Custodian process
• Proficiency in MS office with advanced excel /Word /PPT/ MIS reporting knowledge

Qualifications

• Education Graduate or Postgraduate
• Training Experience in Client onboarding process and Fee Management
• Certifications Microsoft -ms excel skill
• Languages English with good communication and written skill

Benefits

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.