Director – Human Resources Shared Services

Key Responsibilities

• Monitors, coaches and assesses customer service and transaction processing skills.
• Continuously reviews and evaluates internal operating processes, facilities, systems and procedures for effectiveness, efficiency and responsiveness to customer requirements.
• Develops and implements changes and enhancements as appropriate, collaborating with all areas of Human Resources, Workforce Technologies and Analytics, Payroll and others to ensure delivery of high levels of service and customer satisfaction.
• Develops, measures, and reports on key performance indicators; leverages company resources to lower transaction costs, reduce cycle time, improve performance and improve responsiveness to customer needs.
• Monitors, measures and ensures adherence to established work processes, quality standards and customer service level agreements.
• Ensures a positive working relationship within the HR Shared Services team and with customers by frequently communicating and soliciting feedback and measuring customer satisfaction.
• Plans, coordinates, and directs HR Shared Services operations; provides direction in alignment with the mission, visions, and values and ensures compliance with MHS policies, procedures, regulations and standards of practice.
• Ensures the service center provides quality, consistent and efficient customer service and identifies service center best practices.
• Establishes and maintains appropriate customer service procedures and standards.
• Interfaces with customers and resolves problems and conflicts as necessary.

Qualification & Requirements

Education and Certification Requirements:

• Bachelors: Human Resources (Required)Human Resource Professional (PHR) – Human Resources Certification Institute (HRCI)

Additional Job Information

• Must have effective oral and written communication skills, analytical and project management skills.
• Must be self directed with demonstrated ability to work independently.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be proficient in various relevant computer and software programs.
• Required Work Experience: Five (5) years of progressively responsible Human Resources experience or two (2) years of demonstrable experience in leading programs alternatively medium to large scale projects.
• Other Information:
  • Experience working in a health care organization.
  • Two (2) years of experience in a leadership role.
  • Experience in developing, implementing and executing successful operations strategies in an HR Shared Services environment.
  • PHR, SPHR, SHRM-CP or CEBS certification preferred

Benefits

Affordable benefits including medical, dental, vision, life, retirement plan options, and paid time off.