Senior Manager, Solution Engineering – Shared Services

Key Responsibilities

Leadership & Team Development

• Build and lead a high-performing global Presales team that supports growth in emerging markets, engaging with team members and customers across various time zones.
• Inspire and mentor a growing team of sales engineers, fostering a culture of excellence, innovation, and continuous improvement.
• Develop and implement comprehensive training programs to enhance technical and professional sales skills.
• Optimize and build processes that support rapid growth and expansion for both the team and the business.
• Provide thought leadership by collaborating with internal Atlassian business units and stakeholders to craft the Shared Services function model.
• Develop scalable functions that meet business needs while providing comprehensive Solutions Engineering coverage.
• Expand team expertise in Cloud Migration, Service Management, Agile, DevOps, and Work Management solutions.
• Establish performance metrics and conduct regular evaluations to ensure team members meet and exceed goals.

Strategic Planning & Execution

• Collaborate with senior leadership to define and execute sales engineering strategies aligned with strategic market segments.
• Operationalize key performance metrics to manage resources effectively and ensure optimal utilization.
• Identify and prioritize strategic market opportunities, driving initiatives to capture new business and expand existing accounts.
• Ensure alignment of resources and effective utilization of skill sets within assigned regions.
• Align sales engineering activities with overall company goals and objectives.

Customer Engagement & Solution Design

• Lead high-impact sales pursuits across North America, interacting at multiple levels within customer accounts (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintaining relationships throughout the customer journey.
• Provide technical leadership during sales presentations, demonstrations, and proof-of-concept engagements.
• Collaborate with marketing to align on pipeline generation activities and create new routes to market, enhancing the prospecting pipeline funnel.
• Ensure seamless integration and deployment of solutions, addressing any technical issues that arise.
• Demonstrate strong executive alignment with key resources across the Partner/Channel community.

Cross-Functional Collaboration

• Work closely with product management, marketing, and R&D teams to develop solutions that align with market demands and customer feedback.
• Serve as a liaison between sales engineering and other departments, communicating customer needs and market trends.
• Maintain a rigorous feedback loop with product teams, delivering insights on roadmap investment priorities.
• Drive the creation of technical collateral, including whitepapers, case studies, and solution briefs.

Market & Industry Expertise

• Stay informed on industry trends, competitive landscape, and emerging technologies to provide strategic insights and recommendations.
• Understand local market nuances across the global customer base, including cultural, business practices, and preferences.
• Represent Atlassian at industry conferences, trade shows, and customer events, showcasing our solutions and thought leadership.
• Develop and maintain strong relationships with key industry stakeholders and partners.

Qualification & Requirements

• 6+ years of experience in sales engineering, including at least 4 years in a leadership role within a global, high-growth technology environment.
• Bachelor’s degree in Engineering, Computer Science, or related field; MBA or advanced technical degree preferred.
• Proven success in leading diverse teams to achieve ambitious goals, leveraging organizational networks to get things done.
• Passion for building business relationships and driving the simplification of complex concepts into compelling customer proposals.
• Strong problem-solving skills and innovative thinking, with a results-driven mindset.
• Ability to multiply the effect of a team through situational leadership and a team-first mindset.
• Strong written and oral communication skills, with effective time management capabilities.
• Experience in solutions selling to Software Development or IT leadership, understanding potential integrations and partnerships.
• Experience managing distributed remote teams is advantageous.
• Desire to be part of a fast-growing organization, balancing team needs with business objectives.
• Enthusiasm for mentoring and inspiring teams with a growth mindset.

Benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more.