Global People Technology Operations Manager

Key Responsibilities

• Set up and operationalize the People Technology Operations and Shared Services function at Glean, including defining structures, OKRs, processes, tools, and reporting frameworks.
• Lead the identification, implementation, and governance of HR technology (such as HRIS, ATS, LMS, performance management systems), ensuring seamless integration into Glean’s business systems.
• Own the delivery of core administration and transactional HR activities, including data management, employee documentation, HR helpdesk and query resolution — ensuring accuracy, compliance, and best practice.
• Collaborate with People Business Partners, IT, Finance, Legal, and other stakeholders to optimize people processes, automate workflows, and enhance operational efficiency.
• Utilize data analytics and technology to drive actionable insights on people metrics and continuous improvement in service delivery.
• Lead, mentor, and develop a high-performing shared services team supporting the company’s global operations.
• Ensure strong controls and compliance with statutory, legislative, and audit requirements related to people operations.
• Support onboarding, internal mobility, and offboarding activities with a focus on employee experience and process consistency.
• Develop and maintain documentation for all operational processes, create playbooks, and ensure team knowledge is current and scalable.
• Act as the SME for People Operations systems, processes, and change management in the company.

Qualification & Requirements

• 10+ years of experience in People Operations, People Technology, Shared Services, or a related HR domain, ideally in high-growth, global organisations.
• Demonstrated success setting up and scaling People Technology Operations or Shared Services centers, preferably in a startup or multinational environment.
• Deep expertise in HR technology systems (HRIS, ATS, LMS, case management) and process automation.
• Strong understanding of Indian HR and payroll compliance; global experience is a plus.
• Analytical, data-driven, and process-oriented mindset with a bias toward continuous improvement.
• Excellent stakeholder management, project management, and cross-functional collaboration skills.
• Proven leader and people manager; able to build, motivate, and develop diverse teams.
• Exceptional communication skills, with the ability to influence at all levels and drive change across the organization.
• Experience working with and optimizing shared services models for scaling businesses.
• Entrepreneurial mindset; adaptable to ambiguity, with a focus on impact and delivery.
• Experience building functions from the ground up and prior exposure to both operational and strategic aspects of People Technology and Shared Services will be a significant advantage.

Benefits

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you’ll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused. 

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.