HR Services Regional OpEx & Transformation Lead

Key Responsibilities

• Strategic Planning: Develop strategic plans to improve HR operations and lead transformation programs aligned with organizational goals.
• Process Improvement: Identify inefficiencies in HR processes and implementing improvements to enhance efficiency, accuracy, and effectiveness.
• Change Management: Lead change programs within the GSD/PPSC, including communication, training, and stakeholder management to ensure successful adoption of new processes and technologies.
• Performance Metrics: Establish key performance indicators (KPIs) and metrics to measure the effectiveness of HR operations, tracking progress, and making data-driven decisions.
• Technology Adoption: Assess and implement new HR technologies and systems to automate processes, improve data management, and enhance the employee experience.
• Cross-functional Collaboration: Collaborating with other departments, such as IT, finance, and operations, to align HR processes with business objectives and ensure integration with other processes.
• Risk Management: Identify and mitigate risks associated with HR operations, including compliance, data security, and process integrity.
• Training: Providing training and support to GSD/PPSC staff on Opex & Quality Tools, and best practices to build their capabilities and foster a culture of continuous improvement.
• Project Management: Managing projects related to HR process improvement and transformation, including planning, execution, and evaluation.
• Continuous Improvement: Evaluate HR operations, identifying opportunities for further improvement, and implementing changes to lead ongoing optimization and innovation.

Qualification & Requirements

• Minimum bachelor’s degree or equivalent in relevant background.
• Minimum 7-10 years’ experience of Opex & Transformation/Quality/Six Sigma Greenbelt in HR & Payroll Domain preferably
• Minimum 5+ years exposure in BPO sector or shared service sector.Operational Excellence: Understanding of operational excellence principles and methodologies such as Lean, Six Sigma, or Agile,
• and the ability to apply them to HR processes.
• Change Management: Proven ability to lead and manage change programs, including stakeholder engagement, communication, and resistance management.
• Process Improvement: Expertise in analyzing and optimizing HR processes to improve efficiency, quality, and customer satisfaction.
• Project Management: Proficiency in project management methodologies, including planning, execution, risk management, and evaluation.
• Data Analysis: Ability to use data to identify insights, and opportunities for improvement within HR operations.
• Technology Proficiency: Familiarity with HR technologies and systems, including HRIS (Human Resources Information Systems), ATS (Applicant Tracking Systems), and other relevant software applications.

Benefits

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents