Head of Customer Transformation
LucaNet
Europe, Germany
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Salary
Rank
Director
Responsibility
Design/Transform
Scope
Regional
Workplace
Fully remote
Functions
Customer Service
Marketing
Reports to
CRO
Level
N-2
Travel Max:
0%
Posting Date
06-29-2025
Description
spearhead Lucanet’s customer migration initiatives as we position ourselves as a leading provider of software for the Office of the CFO. Reporting directly to the CRO, this role will lead a cross-functional taskforce team comprising members from Account Management, Partner Sales, Marketing, Technical Cloud Operations (TCO), and Professional Services, with strong collaboration with the Product team. The primary focus will be driving the migration of customers to the Lucanet CFO Solution Platform, including existing customer base migration across solutions (with focus on Consolidation & Financial Planning, Disclosure Management and Tax Compliance & Reporting) and migration of customers acquired from other vendors.
This role combines direct customer interaction and strategy development with strong cross-functional leadership, ensuring seamless customer transitions that drive Lucanet’s growth
Key Responsibilities
- Lead and coordinate the cross-functional taskforce team responsible for customer migrations to the Lucanet CFO Solution Platform
- Develop comprehensive migration strategies and execution plans for different customer segments (including customers acquired from other vendors); create compelling migration events around “carrots & sticks”
- Collaborate closely with the product team to identify and address technical barriers to migration and influence the product roadmap to facilitate smoother transitions
- Work closely with Professional Services, TCO & partners to manage delivery capacity and ensure customer satisfaction with support of the Customer Success teams
- Collaborate with the customer & product marketing team to create campaigns supporting the migration objectives
- Monitor (and establish) KPIs to measure migration success, customer satisfaction, and business impact
- Provide regular reporting on migration progress, challenges, and wins to the CRO and executive leadership team
Qualification & Requirements
- 4+ years of experience in customer-facing roles including Sales, software implementation, Management Consulting or Customer Success
- Strong strategic thinking capabilities balanced with tactical execution skills
- Excellent communication and stakeholder management abilities, including the ability to translate technical concepts for business audiences and vice versa
- Proven problem-solving skills and adaptability in fast-paced environments
- Customer-centric mindset with a focus on maintaining satisfaction throughout migration processes
- Data-driven approach to decision-making and performance measurement
- Fluent in the German language, excellent English skills.
- Experience with financial software or SaaS platforms highly desirable
Benefits
- working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
- Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
- Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options.
- Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
- Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
- LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
- LucaNet Do Good– As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
- Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners.
- Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
- Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and/or pension allowances.
- JobRad – Find your dream bike, with financial support from us.
- Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner.
Company Profile
LucaNet
Industry
Software Development
Revenue
$105.3M
Employees
581
Fortune 500 Rank
NA
Global 500 Rank
NA
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