Shared Services Manager

Key Responsibilities

• Lead and manage the Shared Services team, ensuring the effective delivery of services in areas such as HR, IT, Procurement, and Admin.
• Develop and maintain service level agreements (SLAs) and performance metrics to monitor quality and efficiency.
• Collaborate with functional leaders to ensure alignment of shared services with business needs.
• Drive continuous improvement initiatives to enhance the quality, cost-effectiveness, and efficiency of shared services operations.
• Manage budgets and optimize resource allocation across shared services functions.
• Ensure compliance with internal policies and external regulations.
• Develop and implement standardized processes and procedures across the shared services organization.
• Lead change management initiatives to support transitions to shared services models.
• Monitor technology trends and recommend tools or platforms that enhance shared services capabilities.
• Provide regular performance reports to senior leadership.

Qualification & Requirements

• Bachelor’s degree in Business Administration, Finance, HR, or related field (Master’s degree preferred).
• 3+ years of experience in shared services, operations, or business process management
• Strong understanding of shared services models, service delivery frameworks, and performance management.
• Demonstrated ability to lead cross-functional teams and drive process improvements.
• Excellent communication, stakeholder management, and problem-solving skills.

Benefits

No information available.