Operational Excellence & Project Manager

Key Responsibilities

• Lead and deliver end-to-end improvement projects that increase efficiency and service quality.
• Manage the successful onboarding and integration of new services into the shared service center.
• Identify and implement process optimization opportunities using data analysis, stakeholder input, and best practices.
• Design process flows, write SOPs, and create training materials that are clear and actionable for front-line teams.
• Collaborate with cross-functional teams to implement sustainable, long-term solutions.
• Track project progress, manage risks, and ensure timely, high-quality delivery.
• Promote a culture of continuous improvement by coaching teams and applying LEAN methodologies.

Qualification & Requirements

What You Will Bring:

• Proven experience in project management and continuous improvement, ideally in logistics or shared services.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with Lean, Six Sigma, or similar methodologies (certification is a plus).
• Ability to translate customer requirements into efficient processes and actionable tasks.
• Proficiency in MS Excel and other Microsoft Power Tools.
• Ability to translate business needs into technical requirements for IT development.
• Experience in AI engineering and its practical application in daily operations.
• Demonstrated success in leading remote teams and communicating with senior management.
• Strong organizational skills with a focus on quality, detail, and timely execution.
• Resilience and energy to perform under pressure and meet tight deadlines.

Educational Background / Work Experience

• Bachelor’s degree in International Logistics, Freight Forwarding, or a related field.
• Minimum 6 years of experience in an international environment.
• At least 3 years of experience leading international projects with 10+ stakeholders.
• LEAN Six Sigma certification and hands-on project experience is a plus.
• In-depth understanding of international air and sea freight forwarding and logistics processes is beneficial.

Language Skills

• Fluent in English (written and spoken)
• Additional languages are a plus.

Technical Skills

• Advanced Microsoft Excel and Office Suite skills.
• Experience with AI engineering tools and applications.
• Familiarity with Cargowise One is an advantage.

Benefits

• Health Insurance
• Dental Insurance
• Flexible Spending Account (FSA)
• Vision Insurance
• Life Insurance
• Supplemental Life Insurance
• Disability Insurance
• Occupational Accident Insurance
• Other Perks and Benefits…