HR SHARED SERVICES GLOBAL PROCESS OWNER (PAYROLL, TIME & ABSENCE)

Key Responsibilities

Process Design, Documentation and Governance

• Define the L1 – L4 process taxonomy, map the process (L4 activities / L5 tasks), identify key areas for improvement including automations, implement improvement initiatives, and monitor and measure these initiatives with HRSS CI team.
• Build best-in-class, standardized processes, developing supporting process documents: process maps, standard operating procedures, process analytics and business case.
• Work with KM team to develop HR knowledge articles to communicate process changes and strengthen process knowledge for HR community, managers and employees.
• Build and maintain partnerships with HR and Technology partners and be recognized within and across the HR function as the ‘go-to’ expert and owner of process – no process change happens without the GPO’s engagement.
• Provide HR process solution design for payroll transitions to 3rd party vendors including transition support.
• Monitor user compliance; tracking where, and how well, the required process is being followed by the users.
• Support in any system implementation / enhancement initiatives to the extent impacting HR processes.
• Establish and sustain process change control for all HR processes.

Process analysis and metrics

• Conduct robust process analysis (activity data collection – volume, time-spend, cycle time, headcount, FTE ratios).
• Work with shared services team to benchmark and set operational SLAs and KPIs.

Process optimization (collaboration with HRSS CI)

• Collaborate with HRSS CI specialist to:
  • Develop pipeline of process related improvements and opportunities with focus on leaner processes, reducing process costs, increasing efficiency, enhancing the user experience and drive better business outcomes.
  • Conduct adequate and timely root cause analysis to understand problem drivers and implementation of necessary corrections and/or changes.
  • Execute process optimisation initiatives, including driving process automation and RPA initiatives, working in collaboration with Technology and CI teams.
  • Build business cases to quantify the cost and value of process opportunities and advocate for funding as necessary.

Qualification & Requirements

• A bachelor’s degree in a human resources or business-related field. Graduate degree desirable in a related field preferred.
• Minimum 6 – 8 years’ experience in payroll transformation / outsourcing / payroll operations & payroll vendor management with strong knowledge of payroll policies & processes, compliance, local regulations and reporting requirements, time & absence management.
• Global experience preferred with focus on NAM, LAM, ASIA, MENA, KSA.
• Prior experience as GPO covering focus areas an advantage.
• Transformation and process design work related to focus areas and Oracle HCM Payroll & OTL. ADP Payroll, PayAsia / Deel systems preferred.
• Process knowledge, process mapping experience and subject matter expertise related to focus areas.
• Program and project management experience required.
• Formal continuous improvement (e.g. Lean / Six Sigma) is desirable.
• Experience using process mapping tools such as Microsoft Visio.
• Strong data analytics and excel skills for process analysis is a must.

Preferred Skills

• Business acumen and appreciating how a single change in a process can have a wide impact, and, conversely, how one change in the business can affect a particular process, is essential.
• Ability to think strategically while maintaining a strong sense of service delivery awareness.
• Strong facilitation and stakeholder management skills.
• Confident presenter for all audience types.
• Ability to manage competing initiatives.
• Effective interpersonal, verbal and written communication skills.
• Ability to multi-task, be self-managed and meet critical deadlines with limited supervision.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…