Head of Operations – Center of Excellence

Key Responsibilities

Operational Leadership

• Oversee all day-to-day operational activities, ensuring service delivery aligns with global benchmarks and regulatory expectations.
• Translate strategic directives from European HQ into clear, actionable, and measurable execution plans.

Performance Management

• Establish a strong performance culture across teams by introducing best-in-class KPIs, dashboards, and accountability frameworks.
• Inspire, develop, and mentor team leads and high-potential talent to support succession planning and operational depth.

Stakeholder Engagement

• Serve as the main bridge between the CoE and Europe-based leadership, communicating priorities, progress, and challenges proactively.
• Anticipate and manage stakeholder expectations through timely reporting, issue resolution, and forward-looking analysis.

Process Improvement

• Identify and drive initiatives focused on workflow optimization, automation, and cost-effective scaling.
• Challenge legacy processes and introduce continuous improvement methodologies

Governance & Risk

• Uphold strong internal controls and compliance protocols across all operational functions.
• Contribute to global risk and governance reviews, audits, and regulatory assessments.

Qualification & Requirements

Experience

• Minimum 12 years in operations or shared services leadership within financial services or professional services.
• Demonstrated ability to manage large teams and deliver results in a fast-paced, matrixed environment.
• Prior international exposure, ideally with experience working with or in Europe.
• Strong preference for:
• A Filipino national with significant overseas experience, or
• An expatriate with deep familiarity with Philippine workplace dynamics.

Capabilities

• Commercially aware and operationally hands-on.
• Comfortable driving change and performance in culturally diverse teams.
• Influential communicator, adept at managing senior stakeholders remotely.
• Resilient, pragmatic, and able to lead with clarity in complex environments.

Benefits

No Information Available