Ticketing Senior Manager – Shared Services

Key Responsibilities

• Works with the Director and Associate Director of Ticketing in the set up and maintenance of all events ticketed by CAPA for resident groups.
• Serve as the main contact for The Columbus Symphony.
• Assist in the setup of event builds for shows at CAPA venues and for organizations served.
• Sets up promos and sales as needed for resident groups.
• Serves as liaison between CAPA ticketing staff and leadership for resident groups.
• Manages Shared Service Client Manager, including hiring, scheduling, training, performance management and payroll.
• Disperses and delegates information and tasks for resident groups.
• Updates and maintains databases used by CAPA ticket office for organizations served.
• Sets up subscription events in Tessitura.
• Manages subscription events and databases from season to season.
• Generates, maintains, and distributes wraps and reporting of sales results to clients as requested.
• Attends periodic management meetings as requested.
• Update databases for mailings and email blasts.
• Provides direction and support to show-day staff and performs show settlements with tour promoters as needed.
• Coordinates ticketing projects for staff.
• This job description is not designed to contain an exhaustive listing of duties, responsibilities, and key performance objectives; these job-related items may change, or new ones may be assigned, from time to time.

Qualification & Requirements

Knowledge, Skills And Abilities

• Thorough knowledge of Excel, Microsoft Word, Outlook, database management, and computerized ticketing systems.
• Strong interpersonal, verbal, and written communication skills.
• Strong attention to detail.
• Excellent customer service skills with the ability to handle conflict.
• Ability to work both independently and closely with others in a team environment.
• Ability to stand for an extended period of time and lift up to 40 lbs.

Credentials and Experience

• High School Diploma or equivalent required, some college preferred.
• 3-5 years’ experience in ticketing and database management.
• Tessitura, Ticketmaster and Archtics experience is strongly preferred.
• Ability to work evenings and weekends as shows require.

Benefits

Full-time, regular employees are eligible for a comprehensive benefits package, including medical, dental, and vision insurance, HSA, HRA, a 403(b)-retirement, and other perks and benefits…