Senior Manager, People Operations

Key Responsibilities

Site Leadership & HR Strategy:

• Lead the People Operations function for the manufacturing site and shared services center in Mexico.
• Partner with site leadership to develop and implement people strategies that support operational goals.
• Serve as a trusted advisor to managers on workforce planning, organizational development, employee engagement, and performance management.
• Act as the key liaison between TACNA (shelter provider) and Outset Medical, fostering effective communication, issue resolution, and partnership alignment.

Shelter Partnership Management:

• Collaborate with TACNA to ensure compliant execution of HR processes and alignment with Outset Medical’s HR policies, practices, and culture.
• Monitor and influence the shelter’s performance in areas such as employee relations, compensation, benefits, time & attendance, onboarding, and legal compliance.
• Represent Outset Medical in regular reviews, escalations, and planning sessions with TACNA leadership.

HR Operations & Compliance:

• Ensure smooth and compliant HR operations across all sites, including payroll, benefits, employee records, and timekeeping.
• Stay current with Mexican labor law and work with TACNA and legal counsel to manage risk and ensure adherence to regulations and company standards.
• Identify opportunities for continuous improvement in HR systems and processes in collaboration with TACNA and internal teams.
• Oversee implementation and compliance with local labor laws, regulations, and internal HR policies.
• Manage audits, risk mitigation, and continuous improvement initiatives.

Support for U.S. Transactional HR Activities:

• Lead a team responsible for transactional HR support for U.S.-based employees (e.g., onboarding, data management, employee changes).
• Ensure processes related to employee lifecycle transactions (onboarding, offboarding, job changes, etc.) are executed accurately and timely, in alignment with U.S. expectations and compliance requirements.
• Partner with U.S. People Operations and HRIS teams to maintain data integrity and improve service delivery.
• Ensure SLAs, KPIs, and quality metrics are met consistently for HR shared services.

Team Leadership:

• Manage, mentor, and develop a high-performing HR team across multiple functions and locations.
• Foster a culture of accountability, inclusion, service excellence, and continuous improvement.
• Champion employee engagement and leadership development programs in partnership with local and U.S.-based teams.

Collaboration & Reporting:

• Collaborate closely with the VP of People Operations and cross-functional leaders in the U.S. and Mexico.
• Provide regular reports and insights workforce analytics, trends, risks, and performance indicators across operations.
• Lead communication flow between Mexico and U.S. teams, ensuring transparency, alignment, and follow-through on key HR initiatives.
• Support additional activities, as assigned

Qualification & Requirements

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field;
• 8+ years of HR leadership experience, with a focus on operational HR in manufacturing and/or shared services environments.
• Deep knowledge of Mexican labor law, HR compliance and employee best practices.
• Familiarity with ADP or other HRIS systems.
• Proven experience managing teams, budgets, and complex HR processes.
• Strong interpersonal, leadership, and stakeholder management skills.
• Bilingual in English and Spanish is required.

Desired Qualifications

• Master’s degree in related field is preferred.
• Experience managing cross-border HR operations for U.S.-based employees is strongly preferred.
• Demonstrated experience working with shelter operations and managing third-party vendor relationships.
• Experience supporting both direct and indirect employee populations.
• Lean/Six Sigma or process improvement background.

Benefits

• Medical insurance through Cigna (PPO and HDHP) and Kaiser HMO (in California and Hawaii only)
• Dental Insurance through Cigna
• Vision Insurance covered at 100% for employees and their dependents
• Flexible Spending Accounts (FSA) Dependent & Healthcare
• Health Savings Account (HSA) with employer contribution
• Employer Paid Employee Assistance Program /Mental Health
• Employer Paid Life Insurance and AD&D, up a 1x employee salary up to $500k
• Employer Paid Short-Term Disability & Long-Term Disability

Additional Benefits: 

• 401K with 2% Company Match
• Employee Stock Purchase Program (ESPP)
• Student Loan Repayment Program
• Commuter Benefits
• Voluntary Life/AD&D, Accident, Critical Illness and Hospital Indemnity
• Employee Discount Program
• Pet Insurance Discounts
• Student Loan Refinance
• Tuition Reimbursement Program
• Group Legal Benefits
• Year-Round Wellness Initiatives
• Legal Assistance
• Financial Advice and Financial Wellbeing Program