Technology Manager
Bank of America
APAC/Oceania, India, Chennai
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Salary
$74,951 - $83,882 Per Year
Rank
Senior Manager
Responsibility
Systems/Data
Scope
Regional
Workplace
100% in office
Functions
IT
Marketing
Reports to
Level
N-3
Travel Max:
0%
Posting Date
06-22-2025
Description
The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
Key Responsibilities
- Application support lead for critical payments applications that involve Problem/Incident Management, Release/Deployment support, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.
- Identify possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
- Take ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
Qualification & Requirements
Requirements
- Educational Qualification: BE/ B. Tech/Mtech
- Certification: ITIL Certification
- Experience: 13 to 15 Years
Foundational skills:
- Java, Dynatrace, Splunk, Sitescope, Catchpoint, Incident Management, change management, release management and configuration management
Desired skills
- Familiarity with networking infrastructure such as LTM, GTMs and routing of application traffic between data centers.
- Leveraging Operation Intelligence in pro-active support of applications.
- Supporting applications deployed to multi-Data Centers that are always ON
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
Bank of America
Industry
Banking
Revenue
$115.05B
Employees
217,000
Fortune 500 Rank
#18
Global 500 Rank
#38
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