Senior Manager HR Operations – Global HR Connect Lead

Key Responsibilities

Strategic Leadership

• Develop, implement and execute the global strategy for tier 1 HR support within HR Connect, ensuring alignment with overall HR and business objectives.
• Drive innovation and continuous improvement in HR service delivery, leveraging ServiceNow and other HR tools to enhance the user experience.

Operational Excellence & Service Delivery

• Lead and optimize HR service delivery teams across regions, ensuring high-quality support and a seamless HR user experience.
• Develop and maintain key performance indicators (KPIs) to measure and enhance service effectiveness.
• Ensure compliance with global labor laws, HR policies, and company regulations in service execution.
• Enhance HR service automation and self-service capabilities through Workday and ServiceNow, ensuring scalability and efficiency.

People Management & Development

• Lead, mentor, and develop a high-performing team.
• Foster a culture of collaboration, engagement, and continuous learning within the HR Staff Services organization.
• Create a connected, inclusive, and inspiring work environment that empowers talent to thrive.
• Build leadership capabilities within regional HR Staff Services teams to support long-term talent development.

Process Optimization

• Drive automation, AI-driven solutions, and digitalization efforts to streamline HR service operations.
• Partner with DTI and HR Technology teams to enhance Workday and ServiceNow platforms, ensuring seamless integration and usability.

Stakeholder & Business Partner Engagement

• Serve as the primary liaison between HR Connect and key business leaders, HR COEs, and regional HR teams.
• Act as an advisor on HR service trends, industry benchmarks, and emerging innovations.
• Partner with finance and procurement to manage budgeting, cost efficiency, and vendor relationships where applicable.

Qualification & Requirements

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• 15+ years of progressive HR leadership experience, with at least 5 years in a global HR shared services or HR operations leadership role.
• Proven experience in leading cross-functional and geographically dispersed teams.
• Strong background in HR transformation, Workday, and ServiceNow implementation and optimization.
• Expertise in HR service delivery models, process optimization, and user experience.
• Excellent stakeholder management, communication, and influencing skills.
• Ability to navigate complexity, drive change, and execute on a global scale.

Key Competencies:

• Strategic Thinking & Execution – Ability to develop and drive a vision for HR service transformation.
• Global Mindset – Understanding of regional HR service nuances and ability to operate in a multicultural environment.
• Operational Excellence – Strong focus on service efficiency, automation, and continuous improvement.
• Leadership & People Development – Track record of building and inspiring global teams.
• Digital & Technology Acumen – Expertise in Workday and ServiceNow, HRIS, AI-driven tools, and automation platforms.
• Stakeholder Management – Ability to influence and collaborate with senior leaders and business partners.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…