Shared Services Manager

Key Responsibilities

• Leading the development of the Shared Services Center.
• Identify, plan for, and develop strategies, services and activities to support current and future customer needs.
• Drive efficiency and standardization with an emphasis on repeatable scalable processes to enable seamless integration of future growth activities.
• Work with leadership to enhance existing service offerings, through re-engineering and/or automation of key processes where necessary.
• Identify and implement ongoing improvements of those activities within the different business processes.
• To deliver agreed Shared Service Center objectives and performance
• Oversee the development of SLAs with all customer groups.
• Implements planning, budgeting, and communicates organizational goals
• Ensures compliance with policy and procedural directives.
• Monitors overall Shared Service Center, teams and individuals’ performance.
• Drives Shared Service Center staffing through involvement with the selection, training, career development and evaluation programs.
• Ensures that all controls, policies, activities, and the deployment of resources within the Shared Service Centre are consistent with company initiatives.

Qualification & Requirements

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree in business administration or related field.
• Proven ability to lead and motivate a team, manage multiple priorities, and solve complex problems.
• Excellent communication, interpersonal, and organizational skills.
• Strong analytical abilities and a data-driven approach to decision-making.
• Experience implementing and improving a Shared Service Center.

PREFERRED EDUCATION AND EXPERIENCE:

• Certification in HR (e.g., SHRM-CP, PHR).
• Knowledge of global HR practices and multi-country HR service delivery.
• Experience with HR process automation and AI tools.
• Success Factors experience
• Experience with HR service delivery models and HR technology platforms (e.g., HRIS systems)

Benefits

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.