(USA) Senior Director, Walmart Services

Key Responsibilities

• Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
• Oversees financial, budgeting or operational activities for Walmart Services by setting and monitoring annual operating performance objectives for the business line; evaluating financial viability of ongoing initiatives and approving resources for initiatives and activities; and overseeing vendor agreements and service activities.
• Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
• Oversees innovation, line extensions, and value proposition improvements to Walmart Services that focus on differentiated offerings that uniquely serve Walmart stores and the needs of Walmart shoppers by setting governance processes; overseeing portfolios of work within Walmart Services in the successful execution of plans for the business; and serving as a business champion on strategic initiatives.
• Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
• Develops and defines strategies to meet overall objectives of Walmart Services by determining priorities and internal and external resource allocation to meet direction; approving and determining priorities for potential business initiatives; and overseeing the implementation of marketing, pricing, and retention strategies to achieve business growth.
• Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
• Oversees a portfolio of initiatives for Walmart Services by determining priorities and gaining approval for internal and external resources to meet direction; developing business cases for initiatives; and guiding the development and implementation of marketing, pricing, and retention activities that fuel business growth.

Qualification & Requirements

Key Skills

• Business Strategies
• Resource Allocation
• Customer Service
• Financial Services
• Team Leadership

Leadership Expectations

• Respect the Individual: Builds high-performing teams; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all.
• Respect the Individual: Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others contributions and accomplishments; supports strategies and drives initiatives that attract and retain the best talent.
• Respect the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmarts goal of becoming a regenerative company by taking action to advance opportunity, sustainability, community, and integrity (e.g., creating fair opportunities for associates and suppliers, driving local giving efforts).
• Act with Integrity: Ensures that teams follow the law, our code of conduct and company policies; promotes an environment where associates feel comfortable sharing concerns and models our culture of non-retaliation; listens to concerns raised by associates and takes action and enables others to do the same; holds self and teams accountable for achieving results in a way that is consistent with our values.
• Act with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware.
• Serve our Customers and Members: Delivers expected business results while putting the customer/member first and consistently applying an omni-\ merchant mindset and acting with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.
• Serve our Customers and Members: Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and implementing strategies.
• Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, and fosters an environment that supports learning, innovation, learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
• Strive for Excellence: Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart’s business model.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include:

• Medical, Vision and Dental Coverage.

Financial benefits include:

• 401(k)
• Stock purchase
• Company-paid life insurance

Paid time off benefits include:

• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty, and
• Voting.

Other benefits include:

• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement,

and more!