Executive Director – Services

Key Responsibilities

Financial Management

• Achieve Financial Objectives: Manage a multi-million profit and loss statement to meet assigned financial goals.
• Regional Oversight: Oversee the delivery of Field Services Work in Southeast Asia, ensuring consistent, proactive and reactive responses to customer issues.

Customer Commitment

• Prompt Problem Resolution: Ensure timely resolution of customer problems throughout the area.
• Alliance Partnerships: Identify and collaborate with area alliance partners to fulfill customer commitments.

Employee Development

• Team Building: Foster teamwork and open communication
• Skill Enhancement: Plan and implement development activities to enhance employee skills and knowledge
• Performance Management: Establish performance goals, coach, and evaluate employee performance

Cross-Functional Collaboration

• Sales Growth: Participate in bid reviews, customer presentations, and contract negotiations to drive sales growth.
• Maintenance Contracts: Manage service-level agreements, subcontracting, and exception conversions.

Customer Satisfaction

• Metric Achievement: Ensure all regional metrics are met for all customers.
• Enduring Relationships: Maintain strong relationships with customers to address service concerns and ensure satisfaction.

Sales Guidance

• Service Issues: Guide the sales organization on service-related matters.
• Performance Management: Execute and champion the performance and talent management process within the region.

Change Management

• Principles of Change: Apply change management principles to prepare, introduce, and manage organizational changes.

Competitive Strategy

• Non-Standard Bids: Understand competitive pressures and approve non-standard bids.
• Business Leadership: Demonstrate strong business leadership skills in a strategic thinking environment.
• Service Business Practices: Establish and track profitable practices using sound financial and economic principles.

Qualification & Requirements

• Education: Bachelor’s degree in engineering, or a related field; Degree in business or MBA added advantage.
• Experience: Proven experience in operations preferably in a services-oriented role.
• P& L: Managing P&L expereince.
• Skills: Strong understanding of service development, pricing strategies, and competitive analysis.
• Communication: Excellent communication, presentation, and collaboration skills.
• Environment: Ability to work effectively in a fast-paced, dynamic environment.
• Strategic Thinking: Focus on execution and results.
• Technical Proficiency: Ability to Understand and analyse the financial statements. Data Analysis ability is required.
• Leadership: Strong leadership and team management skills.

Benefits

Why NCR Atleos

• Industry Leader
• #1 largest ATM deployer in the world.
• #1 largest independent ATM network.
• #1 in multi-vendor ATM software.

What NCR Atleos Can Offer You

• Unique Opportunities: Work with industry-leading ATM expertise.
• Compensation: Competitive executive compensation package and bonus structure.
• Insurance: Group Medical Insurance and Life/Accident Insurance.
• Training: Free LinkedIn Trainings & Development Programs.
• Career Progression: Excellent opportunities for career advancement.
• Referral Scheme: Competitive refer-a-friend scheme.
• Wellbeing Support: Confidential wellbeing and counselling support.
• Life Insurance: Comprehensive life insurance coverage.
• Incentive Plans: Excellent incentive plans.
• Annual Leave: Generous annual leave.
• Professional Growth: Opportunities for professional growth and advancement.
• Diverse Teams: Work with diverse backgrounds and learn from them.
• Innovative Culture: An open-minded culture with innovative, collaborative autonomous teams.
• Business Resource Groups: Connect with Business Resource Groups like Black Professionals Forum, Disability Alliance, Tech Community, Women in Networking, and more.
• Company Values: A clear set of company values guiding everything we do: Accountability, Collaboration, and Innovation.

Offers of employment are conditional upon passage of screening criteria applicable to the job.