EMEA Senior HR Manager Operations (Warsaw or Budapest)

Key Responsibilities

• Delivery of end-to-end HR activities associated with the employee life cycle to optimum efficiency, payroll cut-offs and SLAs (Service Level Agreements),
• Anticipate and plan for peaks in workload using partner engagement and pro-active monitoring of volume metrics,
• Utilize colleague and partner feedback to find opportunities to improve our ways of working,
• Continuously strive to minimize key people dependencies through cross training and robust process definition,
• Ensure weekly, monthly, quarterly, annual audits, compliance checks and data quality activities are completed and agreed remediations are used as service management framework,
• Handle operational blocking issues and service failures undertaking root cause analysis and remediation as required,
• Day to day line management of team including but not limited to, onboarding, quarterly annual reviews, career conversations, performance conversations and quality measurement,
• Seek to improve Tier 0 self-service content to reduce the volumes of colleague queries and questions,
• Promote the correct usage of HR global policies, processes, and technologies,
• Work collaboratively with HR Specialists and team responsible for Service Management, Change Projects, Training and Development and Subject Matter Expert in Local specialist HR Processes and Technology. Change projects include increase/change in Scope of service and Enhancements.
• Deputize for other members of the HR Operations Leadership team as required.

Qualification & Requirements

• 10+ Years experience in HR operations, ideally in a Shared Services industry,
• 5+ Years experience leading a team within HR Operations/ global business services environment underpinned by a tiered service delivery model,
• Ability to cultivate a high-performance culture which is based on a foundation of collaboration and actively seeks to promote employee engagement,
• Ability to use data to inform priorities and focus on continuous improvement efforts,
• Possesses a highly developed desire to challenge the status quo with a natural inclination to as “why”,
• Proven experience with working with HR Processes, including process mapping, process re-engineering, creation of desk top procedures, application of service level agreements, and definition of appropriate controls,
• Experience in building and maintaining strong working relationships with partners at different levels of the organization,
• Strong verbal and written communication skills including logical thinking and data-driven decision making,
• Previous experience working with an HRIS SaaS Platform to improve data quality,
• Experience delivering HR operations across multiple countries is desirable,
• Fluency in English
• Knowledge of French – nice to have

Benefits

We offer:

• Hybrid working model (3-4 days/week from the office, this role can be based in either Warsaw, Poland or Budapest, Hungary),

Benefits (Poland)

• Employment contract,
• Multisport card + private medical care,
• Access to e-learning and self-development platforms and office library,
• English and Polish language lessons,
• Active global inclusion and CSR groups,
• Well located, modern office with lots of amenities – adjustable desks, electronics toolkit, 3D printer ready for you to use, pool table, console, table tennis, massage chair.

Benefits (Hungary)

• Our recently launched private health insurance program can give you an opportunity to reach private clinics in many cases
• Our monthly cafeteria package includes OTP SZÉP card, car sharing option, nursery and home loan support
• All You Can Move sportpass registration is possible
• You can work in a multicultural environment with a great team